MCOM Theses and Dissertations (2018)

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Adoption of management accounting innovations in the Kenyan Manufacturing Industry
(Strathmore University, 2017) Otieno, Ivy Achieng
The purpose of this study was to investigate the adoption of management accounting innovations in the Kenyan manufacturing industry. The study was grounded on three objectives; to determine the techniques of management accounting innovations adopted in the Kenyan Manufacturing Industry, to determine the extent of adoption of management accounting innovations in the Kenyan Manufacturing Industry, to establish the determinant factors in the process of adopting management accounting innovations in the Kenyan Manufacturing Industry. The study adopted both descriptive and explanatory research designs while targeting all the 25 manufacturing companies registered with the NSE. Questionnaires and interview guides were used as instruments of collecting both qualitative and quantitative data. Descriptive analysis method was deployed in carrying out data analysis whereas inferential analysis; regression and correlational analyses were applied to establish the nature of relationship between the variables. The results of the findings indicate that the recently developed MAis are less often used compared to the traditional techniques. The findings also depicted that the extent of adoption for the recently developed MAis is comparatively lower than other traditional techniques such as budgeting for planning and controlling costs. The companies also experience several challenges including high costs involved in adopting MAis and insufficient information on the MAis. The results also indicated that the determinant factors in the adoption of MAl include type of information to be captured, foreseen benefits of the innovations, nature of the business, availability of resources and initial cost to be incuned on the adopted innovation. The study established that the benefits of adoption of MAis are improved organisational operation efficiency including quality information and business response, better response within the sector' business environn1ent, improved organization's accountability and enhanced timeliness in reporting. The study concluded that techniques of MAl and benefits of diffusion of MAis strongly correlate with the extent of adoption of MAis while challenges of diffusion of MAis mildly correlates with the extent of adoption of MAis. The study further established that determinant factors in the diffusion of MAis has a weak correlation with the extent of adoption of MAis. The study recommends that the management of the various organisations should support the process of diffusing the MAl while the innovators should seek to provide enough information on the innovations and also establish good interactions with the adopters of the inventions. The findings of this study enhance the understanding of adoption of MAis in the Kenyan manufacturing industry hence providing managers and policyholders with relevant information that facilitate the development of strategies, regulations, guidelines and policies in relation to adoption MAis. The results of the study also aid further research on other aspects of MAl through offering reference to other researchers while also enhancing the contingency, institutional and diffusion of innovation theories.
An Assessment of fraud risk management and financial sustainability of Non - Governmental Organizations in Kenya
(Strathmore University, 2017) Kariuki, Mary
Fraud risk management practices influence the financial performance hence sustainability of Non-Governmental Organization. Several fraud risk management techniques are deployed within organizations to curb the vice. They include anti-fraud policies, management style, fraud detection and deterrence mechanisms and internal controls. This study seeks to establish relationship between fraud risk management and financial sustainability of non-governmental organizations in Kenya. The main variables of the study include the techniques of fraud risk used within NGOs in Kenya, extent of adoption of these techniques and relationship between fraud risk and financial sustainability within Kenyan NGOs. The study used an explanatory research design. The study collected both quantitative and qualitative data and analyzed it using content analysis, descriptive and correlational analysis methods respectively. The study revealed that fraud is an issue of concern among NGOs in Kenya as most of the NGOs conduct daily or weekly monitoring and apply anti-fraud teclmiques to a great extent while seeking to curb fraud. The findings indicated that the sector is financially sustainable with the large Organisations being more financially stable as compared to small organizations. A multiple regression model was also applied in deriving the relation between the dependent and independent variables. From the findings, the study concluded that all the independent variables; anti-fraud policies, fraud detection, fraud deterrence, internal controls and management style positively correlate with financial sustainability and have a statistically significant relationship with financial sustainability. These variables explain up to 73.1 percent of financial sustainability in Kenyan NGOs. The study recommends that anti-fraud policies should give clear guidance to employees, the organizations should establish policies around whistle blowing, monitoring and financial rep01iing processes should be considered while setting internal controls and that management should keenly support strategies towards fraud risk management. The outcome of the research will be beneficial in enhancing the understanding of fraud risk management specifically the aspects such as anti-fraud policies, fraud detection, fraud deterrence, internal controls and management style and their relationship to financial sustainability within the NGOs. The findings will also provide the management of NGOs with insight into the various approaches towards fraud risk management techniques and how effectively risk management techniques are in mitigating risks and influence financial performance and also contribute towards the establishment of the fraud triangle, self-control, differential association and fraud scale theories.
Assessment of the relationship between corporate governance practices and employee fraud frequency in Non-Governmental Organizations in Kenya
(Strathmore University, 2018) Otieno, Judith Awuor
The purpose of this study was to determine the relationship between corporate governance practices and employee fraud frequency in NGOs in Kenya. To achieve this objective the study used a causal explanatory design. The population was 1,700 active NGOs from which a sample of 234 was selected using simple random sampling. Primary data was collected through a structured questionnaire. The data collected was analyzed using ordinal regression model to test five hypothesis from the study. The study established that board size was significant in explaining employee fraud frequency in NGOs. The study concluded that most of the governance practices proposed in literature are insignificant in explaining employee fraud frequency. It is recommended that policy makers and the NGO coordination bureau stipulate the maximum board size of 10 members for NGOs. It is further recommended that NGOs use other practices besides governance practices to deter employee fraud such as tone at the top, whistle blower policies, strong compliance programs and conducting fraud risk assessments. The study has contributed to current literature on governance and fraud in NGOs by demonstrating that governance practices alone are not enough in deterring employee fraud in NGOs.
Determinants of cost overruns in rural roads infrastructure projects in Kenya
(Strathmore University, 2018) Lukale, Aggrey Moyi
The increasing frequency and magnitude of cost overruns in the road infrastructure projects over the years as well as its strenuous effects on the scarce resources has been a cause of concern to project stakeholders and researchers across the globe. This research sought to establish the nature and extent of cost overruns in the rural roads infrastructure projects in Kenya, and the determining factors. The study employed a mixed method explanatory design to gain deeper understanding of the concept. Contract data for 68 projects was reviewed and cost overruns computed based on the initial contracted sums against the actual cost and revised contract sums. A survey involving 100 respondents from the subsector was carried out through the use of structured questionnaires. A five point Likert scale was used to capture the significance of various determinants of cost overruns identified from the literature. Multiple regression analysis was carried out on the project data to determine the predictors of cost overruns with Relative Importance Index (RII) and factor analysis being deployed on the survey data in ranking other latent determinants to establish their perceived contribution level to cost overruns. A mean cost overrun of 5.31% and maximum of 24.92% was established. Project size and nature of work were found to have a significant positive relationship with cost overrun. Financial management factors ranked highly with an RII of 0.7373 with labour and equipment group ranking lowest with RII of 0.5839. Factor analysis resulted in extraction of 15 factors from the initial 65 determinants. The findings point to interrelationship among the various determinants implying that no one factor can explain wholly the frequency and occurrence of cost overruns in the road infrastructure. The study recommends a collaborative approach among the stakeholders directed towards effective project management practices with the objective of minimizing time and cost overruns in the projects. Improved contract management practices by the implementing agencies and contractors are vital as the consultants are advised to review their methodologies to minimize design changes mid-stream. The findings of this study are limited to the 68 projects reviewed. The reported frequency and magnitude may be affected if the ongoing projects with zero cost overruns were to experience cost overrun at their completion. The study provides a basis for future research into cost overruns in the road infrastructure sector while acting as a motivation for further study on cost overruns from an earned value perspective.
Drivers of tax compliance among individual tax payers in Nairobi County in Kenya
(Strathmore University, 2018) Waiganjo, Kennedy Maina
The aim of this study was to determine the drivers of tax compliance among individual taxpayers in Nairobi County in Kenya. The specific objectives were to analyze the influence of KRA related factors on tax compliance and the influence of Non-KRA factors on tax compliance. The study employed structured questionnaires on a sample of 384 individual tax payers in Nairobi County in Kenya. A response rate of 62.5% was achieved. Descriptive statistics, particularly the use of mean scores and regression analysis were used to analyze the findings of the study. Descriptive analysis revealed that being informed about tax obligations under Kenyan laws, withholding system of taxation, iTax platform of filing returns, penalties and tax audits done by KRA highly influence tax compliance. On the other hand, non-KRA factors comprising of influence of reference groups, services of a tax agent, government action to curb corruption and accountability, highly influence tax compliance. The regression analysis revealed that individual awareness of self- assessment system of taxation in Kenya positively influences tax compliance while being informed of one‟s tax obligations negatively influences tax compliance. The major limitation of the study was the exclusive use of questionnaires. Future studies should incorporate both interview guides and secondary data to provide robust research outcomes
Effect of fraud risk management practices on level of activity by agent banks in Nairobi County
(Strathmore University, 2018) Karanja, Norah Nyokabi
Agency banking is a fairly new model in Kenya which has attracted attention from researchers because of its contribution towards financial inclusion. Fraud has been identified as one of the challenges in agency banking but it is not clear which fraud risk management practices are adopted in agency banking. This prompted the need to investigate these practices, their effect on level of activity by agent banks and to establish whether there is any association between fraud and agent banks characteristics. This was a descriptive and explanatory study targeting agent banks in Nairobi County. A random sampling method and a structured questionnaire were applied in sample selection and data collection respectively. Descriptive and inferential statistics were used for data analysis. With regard to the first objective, the study found that age of the business had a high positive significant relationship with split deposits and a negative one with identity theft. Proximity to bank branches had a positive correlation with unauthorised access of agent transactional data and fake ATMs but showed a negative relationship with unauthorized customer charges. Unauthorized PIN access showed a positive correlation with acting for multiple banks. Location had a correlation with registration of customers with fake details and extortion. In terms of the second objective, the findings revealed that the risk management practices which are effectively adopted in agent banks are Governance and leadership, preventive and detective. Monitoring and response practices scored poorly in terms of effectiveness. The third objective revealed that preventive, detective and monitoring practices have a statistically significant relationship with level of activity. These findings should be of interest to regulators, banks and bank agents in curbing fraud and improving performance by agent banks.
Effect of marketing mix strategies on export performance of avocado firms in Kenya
(Strathmore University, 2018) Njuguna, Nicholas James
The agribusiness sector contributes immensely to the Kenya’s economic growth, the key achievement of desired development goals and the realization of the vision 2030. Horticulture in Kenya is the third largest foreign exchange earner and contributed Sh. 85 billion in 2015. It is a sub-sector that shows promise of further growth. As competition in the global horticultural markets intensifies, firms are deploying strategies that will create sustainable advantages against their rivals and succeed in improving export performance. Drawing from the Resource Based View (RBV) this study sought to examine the influence of the various marketing mix strategies on export performance of avocado fruit firms in Kenya. Primary data on export strategies was collected from using questionnaires delivered to 66 active avocado exporters and assessed their export performance for the period between 2014 and 2016. Secondary data on export performance of each respondent in the questionnaire was obtained from Kephis. Descriptive statistics, correlational analysis, univariate and multiple regression analysis were used to analyze the data. The study established that product; promotion, place, and price strategies positively significantly influenced export performance individually, while promotion attributes had a negative but not a significant influence export performance when considered jointly with the other marketing capabilities. Product strategy was found to be the most influential of all the market mix strategies. These findings suggest policy makers and management should adopt a market-oriented strategy, and package and deploy resources to increase the export performance of firms in this sector. Specifically, it proposes that stakeholders should improve their product strategy most in order to address the competitiveness of the international markets.
The Effect of supply chain integration on operational performance of manufacturing organizations in Kenya
(Strathmore University, 2018) Cheruiyot, Florence Chepkemoi
Supply Chain Management is an approach to satisfy customer needs for products and services by integrating the business process of the firm with the entire value chain from raw material procurement to the product or service delivery to customers. The main objective of this study was to examine the effect of supply chain integration on operational performance of manufacturing organizations in Kenya. The specific objectives of the study were to examine the effect of internal integration on operational performance of manufacturing organizations in Kenya, to examine the effect of supplier integration on manufacturing organizations in Kenya and to explore the effect of customer integration on manufacturing organizations in Kenya. The study is part of literature which seeks to increase knowledge in the field of supply chain integration especially from the manufacturing perspective in Kenya.The study utilized three theories: Resource Based View Theory, Social Exchange Theory and Information Processing Theory. Proportionate stratified random sampling technique was used to select a sample of 232 respondents from a total population of 553 manufacturing organizations while purposive sampling was used to select a manager or supervisor in the supply chain department to discuss in-depth information regarding the organizations supply chain. Data was analyzed using SPSS and descriptive statistics, correlation analysis and regression analysis conducted. A total of 232 questionnaires were administered but only 164, about 71% response rate was achieved. The findings showed that supplier integration had a positive influence on operational performance followed by internal integration. Customer integration was determined to have a negative influence on operational performance. There was an association between both supplier integration and customer integration with internal integration. Based on the findings, it can be concluded that supply chain integration has a positive impact on operational performance. The organizations management should therefore invest more on integrating with their supply chain partners so as to improve operational performance of the organization.
Effects of Chief Executive Officer attributes on financial distress in commercial banks in Kenya
(Strathmore University, 2018) Rono, Judy Chepkurui
This study aimed at examining the effects of CEO attributes on financial distress in commercial banks in Kenya. The prevalence of financial distress among financial institutions has been of concern to many stakeholders around the world. In the Kenyan context, commercial banks have been experiencing financial distress. Although other studies assessed in this research did not focus on the extent of financial distress in commercial banks in Kenya while categorizing them in bank tiers, this study bridges the knowledge gap and provides an in-depth review on the subject. The thesis adopted descriptive research design. Secondary data was examined and presented using descriptive statistics, univariate analysis and multi discriminant analysis. The findings present that there is presence of financial distress in both tier II and tier III commercial banks in Kenya at 18% in 2016. The main factor that was found to influence the extent of financial distress in commercial banks was CEO tenure. The research contributes to the knowledge on the extent of financial distress in commercial banks in Kenya and provides a basis for other scholars seeking to undertake research on financial distress. The study also gives pertinent recommendation to key stakeholders in commercial banks on how to identify and mitigate instances of financial distress. The Central Bank of Kenya is advised to regularly monitor commercial banks to identify and curb cases of financial distress. The board of directors are advised to evaluate CEO attributes especially CEO office tenure in their contracts to curb cases of financial distress. Since the study used Altman Z-Score Model, the findings on the extent of financial distress were limited to this model.
Effects of financial leverage on stock returns of non-financial companies listed in the Nairobi Securities Exchange
(Strathmore University, 2018) Tangut, Juliet Chelagat
The aim of this study was to find out the effects of financial leverage on stock returns of non-financial firms listed on the Nairobi Stock Exchange. Secondary and primary data was used for analysis. Financial statements and reports of the listed firms was the source of the secondary data and questionnaires were used to collect primary data for analysis. Panel data pertaining over the period 2002-2016 and STATA statistical software was used to perform the panel regression analysis. Actual stock returns and leverage figures in form of debt ratio, debt equity ratio and firm characteristics of size and growth are used in the calculations. The results indicate the variables debt ratio and debt equity ratio are significant determinants of stock returns for the firms under consideration but negatively affect returns. This implied that the more debt the firms used as a source of finance they experienced low returns on stock. The study also found the relationship between Size and stock returns to be positive and significant affected the investor’s returns on stock. The results concludes, in contrast with a majority of fundamental theories, that there is a negative relationship between leverage and stock returns which indicate that investors are not being compensated for the extra risk they are taking on when investing with high-leveraged firms. Several previous empirical studies has come to the same conclusion. The findings also revealed that most investment managers considers a company’s debt ratio and debt equity ratio before investing on their stock and size of a firm as a very significant factor in deciding on their investments. As the scope of study is limited to the non-financial firms and the sample size is small, the findings of the study must be interpreted with caution and the results may not be generalized for all listed firms. These findings should be of interest to investment managers and policy makers on decisions regarding stock investments on the NSE.
Effects of fraud risk management practices on net incurred medical claims in Kenyan insurance industry
(Strathmore University, 2018) Gathu, Timothy Gitau
The purpose of this research was to establish the effects of fraud risk management practices on insurance fraud levels which are manifested in the insurance claims that are fraudulent. The study employed standard framework of fraud risk management which encompasses corporate governance, fraud prevention practices, fraud detection practices and fraud response & monitoring practices. The study focused on collecting primary data on the fraud risk management practices from medical insurance providers. Further, secondary data on net incurred claims ratios, as well industry benchmarks was sought from Insurance Regulatory Authority (IRA). The data collected aided in the determination of possible correlation between independent variables (Corporate governance, fraud preventive practices, fraud detective practices, fraud response & monitoring and market share) and dependent variable net incurred claim ratio through the Pearson correlation test and regression analysis. The study found that most medical insurance providers engage in various proactive and reactive fraud risk management practices which were perceived to have varying levels of effectiveness. Correlation tests indicated that corporate governance, fraud preventive practices, fraud detective practices and fraud response & monitoring practices were significant in predicting the dependent variable of the study, (Net incurred claim ratio). However, the market share was not a significant determinant of the net incurred claim ratio. Corporate governance and fraud detective practices were found to be moderately negatively correlated to net incurred claim ratio. Fraud preventive practices and fraud monitoring practices were found to have a strong negative correlation with net incurred claim ratio. Results of regression analysis revealed that the fraudulent risk management practices significantly predicted the level of net incurred claim ratio. The implication of these findings is that if organizations employ strong fraud risk management practices, they are likely to reduce the level of fraudulent insurance claims. On the other hand, organisations with weaker fraud risk management practices were likely to have a higher level of net incurred claim ratio which factors the fraudulent claims. Organizations can use this inverse relationship to fix strong controls which will impact positively on reducing the level of fraud.
The Effects of organizational culture on the adoption of technology: a study of multinational corporations in Nairobi
(Strathmore University, 2018-06) Gacheri, Nancy Mburugu
Business dynamics in this century have been as a result of development in globalization. The reality of the global markets and competition is prevalent. The number of multinational corporations investing in the country has been increasing and thus all multinational organizations have the objective of maintaining a competitive edge over others. This is the reason to give focus to the organizational culture of multinationals. Adoption of technology offers a platform for MNCs to compete. Adoption of technology that is rapidly changing is one the critical issues that face organizations in the global society. Further, organizations function in undefined, networked, decentralized business environments, where adoption and use of technology have become paramount to fulfilling organizational goals. Firms often seek to create an advantage out of the evolution of technological applications. To benefit from the technological applications, the culture of an organization should be flexible to ensure its adoption. This study had the objective of exploring the effects of organizational culture on the adoption of technology among multinational companies operating in developing economies; case of Nairobi, Kenya. The researcher identified four constructs that can be used to conceptualize organizational culture. These are adaptability, consistency, involvement and mission of organizational culture. These constructs were examined to understand the extent to which they affected technology adoption. Data was collected by use of questionnaires with the target population of 43 multinational corporations which had their Africa regional headquarters in Nairobi. Descriptive statistics correlation analysis and multiple correlation analysis were used to analyze the data. Adaptability, consistency, involvement and mission were examined against adoption. Finding from the study revealed that there was a positive relationship between organizational culture and adoption. Moreover, the findings revealed that all the constructs were significant in influencing adoption. The study concluded that the organizational culture owned by multinationals was critical in the adoption of technology introduction. The study recommends that multinationals should observe a culture that encourages adoption of technology and that managers should develop tools that cultivate and enhance a culture that encourages adoption. The study limitations were that it considered multinational corporations in Nairobi County. This research suggested that future research could extend to other business Sectors.
The Effects of organizational culture on the adoption of technology: a study of multinational corporations in Nairobi
(Strathmore University, 2018) Gacheri, Nancy Mburugu
Business dynamics in this century have been as a result of development in globalization. The reality of the global markets and competition is prevalent. The number of multinational corporations investing in the country has been increasing and thus all multinational organizations have the objective of maintaining a competitive edge over others. This is the reason to give focus to the organizational culture of multinationals. Adoption of technology offers a platform for MNCs to compete. Adoption of technology that is rapidly changing is one the critical issues that face organizations in the global society. Further, organizations function in undefined, networked, decentralized business environments, where adoption and use of technology have become paramount to fulfilling organizational goals. Firms often seek to create an advantage out of the evolution of technological applications. To benefit from the technological applications, the culture of an organization should be flexible to ensure its adoption. This study had the objective of exploring the effects of organizational culture on the adoption of technology among multinational companies operating in developing economies; case of Nairobi, Kenya. The researcher identified four constructs that can be used to conceptualize organizational culture. These are adaptability, consistency, involvement and mission of organizational culture. These constructs were examined to understand the extent to which they affected technology adoption. Data was collected by use of questionnaires with the target population of 43 multinational corporations which had their Africa regional headquarters in Nairobi. Descriptive statistics correlation analysis and multiple correlation analysis were used to analyze the data. Adaptability, consistency, involvement and mission were examined against adoption. Finding from the study revealed that there was a positive relationship between organizational culture and adoption. Moreover, the findings revealed that all the constructs were significant in influencing adoption. The study concluded that the organizational culture owned by multinationals was critical in the adoption of technology introduction. The study recommends that multinationals should observe a culture that encourages adoption of technology and that managers should develop tools that cultivate and enhance a culture that encourages adoption. The study limitations were that it considered multinational corporations in Nairobi County. This research suggested that future research could extend to other business sectors.
Factors influencing adoption of mobile banking in Kenya: a case of commercial banks’ customers in Nairobi County
(Strathmore University, 2018) Kiogothe, Mildred Wangari
Mobile banking which is also known as M-banking is an innovation perpetuated by the widespread of mobile communication technology. Mobile banking offers a support system that allows customers to interact and access banking services from their comfort zone; through the connection between a mobile phone device, an individual and business bank account. Classified under electronic banking, the term mobile banking lies where internet banking also falls. To use internet banking one would need a computer that is connected to the internet whereas using mobile banking requires a wireless device.
Factors influencing occupational fraud risk in supermarket chains in Kenya
(Strathmore University, 2018) Matagaro, Diana Kemunto
Throughout history, fraud has existed and has taken many dimensions. Organization fraud has grown with the advent of the retail industry, and has been facilitated through the technological improvements and the large use of the Internet. The purpose of this study was to establish the factors influencing occupational fraud risk in retail chains in Kenya. The study was guided by three specific objectives; to assess the effect of corporate governance on occupational fraud risk in supermarket chains in Kenya, to determine the influence of staff attitude on occupational fraud risk in supermarket chains in Kenya and to assess the influence of employee lifestyle on occupational fraud risk in supermarket chains in Kenya. This study used a descriptive research design targeting all employees in supermarkets in Kenya. A sample size of 384 respondents was selected through random sampling, which included the operations managers, supervisors, cashiers and general employees. The study utilized primary data. Primary data was collected through the use of structured questionnaires which comprised of both open-ended and closed-ended questions. A factor analysis was done to test the validity of the questionnaires. The questionnaires were self-administered by the use of research assistants. Data was analyzed using the statistical package for social sciences software (SPSS) version 20.0. The findings indicated that the level of occupational fraud risk has reduced to a little extent and this could be attributed to the fact that supermarkets have put in place internal control systems. However, the vice has not been curbed fully due to weak control systems, job dissatisfaction among employees, easy access to the organization‘s resources and demanding employee lifestyle habits. The sector is highly vulnerable to the risk of bribery and corruption due to high levels of third party touch points in the Procurement and Supply Chain. The study therefore concludes that laxity in management can create high chances of occupational fraud risk. The retail chain sector can reap reasonable benefits in reducing occupational fraud by continuously reviewing the management controls through ensuring a feasible balance between resource allocation and occupational fraud exposure. This can be done by putting in place tight fraud handling policies, reporting all employee related frauds to the relevant authorities, ensuring staff rotation and that all staff go for annual leaves. Organizations should also conduct lifestyle checks on their employees to detect any inconsistency between what they earn and their lifestyles.
Factors influencing the choice of subsector among women in the construction industry in Kenya: a case of Nairobi County
(Strathmore University, 2018) Munyoki, Caroline Kasyoka
Kenya's industrial sector is conspicuously male-dominated. The balance in the industry is further predicted to remain disparate with regard to gender as participation in technical courses, such as engineering, remains male dominated. In appreciation of the trend, it is necessary to assess the various factors that contribute to this status quo and in so doing, to identify the relationships between the various factors and the choice of participation in the sub-sectors of the industry. This paper focuses on the construction industry. The study assesses the role of education, social networks, work culture and personal traits in informing choice of career within the sub-sectors – road construction, builders works, bridge construction, railway construction and civil works. Respondents of the study were women within Nairobi county. A multinomial logistic regression analysis approach was employed to assess the odds ratios by the various factors of participation within the various sub-sectors of the industry. The influence of the four factors, with the exception of education, was found to best be in the selection of civil works as a preferred career path; education, served as a strong predictor of participation in railway construction. The findings therefore serve to shed light on possible biases by industry as deduced from female participants hence the findings may be useful in understanding the preference of sub-sector by women in the construction industry of Kenya.
The Influence of corporate governance on the organisation culture in the automotive companies in Kenya
(Strathmore University, 2018) Mcgaw, Linda Nzemba
Good corporate governance mechanisms are important for the success of any business. However, with the rising cases of corporate failures, reduction of shareholder value and misappropriation, corporate governance has emerged to be an issue of great concern to potential investors and other stakeholders. The fundamental arguments among the various stakeholders is on the board’s ability to discharge its delegated mandate and steer the company in the right direction. This research study largely contributes to the business literature with the primary objective being to analyze the influence of corporate governance on the organization culture in the Kenyan automotive companies. The specific objectives were to establish the extent which ownership structure, board behavior, CEO tenure influenced organization culture. The target population was 32 companies within the automotive sector in Kenya, focusing on the Board members and senior executives who formed part of the board. The research study adopted descriptive research design, with descriptive statistics, multiple regression analysis and univariate analysis being used for data analysis. Three important corporate governance variables such as ownership structure, board behavior and Chief executive officer’s tenure were examined. Organization culture was also analyzed using the glue that holds the organization together. From the respondents who formed part of the research study, it was established that corporate governance had an influence on the organization culture of the various companies in the automotive sector in Kenya. However, ownership structure as a corporate governance mechanism had a major influence on organization culture compared to board behavior and CEO tenure. It was also identified that the automotive companies in Kenya strongly agreed that productivity and results was the glue that held the organization together; this was largely influenced by their governance structures and the business environment.
Influence of information and communication technology on knowledge sharing in research organizations: a case of centers for disease control and prevention in Kenya
(Strathmore University, 2018) Mugo, Margaret Wanjiku
Research organizations are in the core business of discovering new knowledge and developing existing knowledge. Knowledge sharing ensures value creation of the knowledge asset and ensures research organizations maintain their competitive advantage. Knowledge sharing occurs through creation of social networks that create an environment that allows for sharing of knowledge between individual and social units. Organizations adopt information and communication technology in order to provide an avenue that allows for social networking regardless of time and distance. The purpose of the study was to analyze the influence of information and communication technology on knowledge sharing with interest on the ICT elements of tools, infrastructure, competencies and infrastructure. The target population of 172 employees working for the Centers for Disease Control and Prevention in Kenya provided the primary data that was collected through questionnaires. Multiple regression analysis, descriptive statistics and correlation analysis were used to examine the data. Results indicate that ICT infrastructure and ICT structure was significant in explain knowledge sharing in research organizations. The study however had limitations, in that it did not look at other organizational factors besides ICT that influence knowledge sharing like people and processes. The research was carried out over a period of seven months from November 2017 and May 2018.
The Influence of marketing on customer satisfaction: a case of mini supermarkets in Nairobi County
(Strathmore University, 2018) Lukhanyu, Moses Wamalwa
The study investigated what influence does marketing m1x strategies have on customer satisfaction in the Mini Supermarkets in the county of Nairobi. The aim of the research was to establish the marketing Mix element most valued by Customers and also to determine the connection between the marketing mix strategies and the satisfaction of customers. The marketing mix strategies included the 7Ps of marketing which are Price, Process, place, product, promotion, people and physical evidence strategies. The sample size included I 00 respondents who were the customers from the selected 20 supermarkets in Nairobi. Data collection for this study was administered using questionnaire. The research was faced with challenges during data collections where some respondents were busy and not willing to respond . Data was analyzed descriptively with the aid of SPSS software (version 21 ). This helped to yield mean, standard deviation, tables and charts which were used in the analysis of the data and presentation. Data analysis entailed preparation of the collected data, coding, editing and cleaning of data in readiness for processing using SPSS and Microsoft office excel. Findings on the marketing mix strategy that most influence customers to shop in mini supermarkets in Nairobi County revealed that price was the most influential marketing mix element followed by place and product respectively.The least intluential Marketing mix strategy was promotion. On the other hand, process was found to be the most significant element when it comes to what contributes more to satisfaction of customers. It was followed by price and place. Physical evidence was found to be significant at I 0% but at I% it was not significant. This study recommends additional study to find out why people have no significant influence on customer satisfaction in mini supermarkets when all the variables are tested together. In this study, marketing mix strategy will be used interchanging with marketing mix elements
Influence of mergers and acquisitions on financial performance of firms listed in Nairobi securities exchange
(Strathmore University, 2018) Kimotho, Terry Ndunyu
The objective of this study was to investigate the influence of Mergers and Acquisitions on financial performance of firms listed in the NSE. The study was guided by three specific objectives; to compare financial performance of NSE listed companies during Mergers and Acquisitions; to compare financial performance, synergy effects, risk diversification and market share of companies listed in the NSE during Mergers and Acquisitions; and to assess managerial perspectives regarding determinants of Mergers and Acquisitions of NSE listed companies. The study adopted the synergy theory and behavioural theories to guide the study. The study adopted positivist approach to research and utilised a descriptive research design. The study targets managers and heads of finance, risk and compliance, credit, internal audit, and operations departments of the 19 sampled firms. The target population of the study was 190 respondents. The established sample size was 129 respondents but the actual sample size was 102 participants. The study incorporated both primary and secondary data. A questionnaire was used to collect the primary data and secondary data was collected from financial statements of the sampled firms. The first stage of analysis was conducted using descriptive analysis of primary data which showed that market share had a higher overall mean score, followed by risks diversification, and synergy. The secondary analysis findings show a positive and statistically significant relationships between the synergy, risk diversification, market share and financial performance. The findings show that market share had the greatest effect on financial performance of the firms. The findings also show that there was a statistically significant difference between financial performance of sectors listed in the NSE pre-merger and post-merger. This difference was experienced in terms of their market share post-merger. This finding suggests that different sectors experienced changes in their financial performance before and after undergoing M&As. The study concludes that financial performance of firms increased in the post-merger era; that market share determined financial performance of NSE firms post-merger; and that market share was the greatest motivation for firms’ to merge and acquire. The study recommends that companies with little market share should engage in M&As to improve their performance and maximize the shareholders wealth; that companies on different lines of production and different industries should engage in M&As to take diversify their risks; and that companies should therefor adopt this as part of their strategy to improve performance. The findings revealed that there was a statistically significance difference in the market share of firms post-merger. The study therefore suggests for further study to determine the difference of each sector in terms of market share after merger and acquisitions.

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