SU+ Digital Repository (ISSN 2519-5883)
SU+ is a digital repository for the preservation and promotion of the research record and supporting research data at Strathmore University. The platfrom is an interoperable varied access system that is hosted and managed by the University Library. Please use our online feedback form or visit the Library Services Website for help resources and additional contact details ...
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Digital Archives [168]
Research and Publications [2083]
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The Pertinence of restorative justice in Kenya’s penal laws
(Strathmore University, 2018)Restorative justice processes are key in the achievement of criminal justice. Their aim is to involve victims and community members more intimately in repairing the harm done by criminal offenders while maintaining social ... -
Redefining the substantive and procedural protections of Most Favoured Nation clauses in Bilateral Investment Treaties (BITs)
(Strathmore University, 2018)The MFN Clause has been subject to a change in interpretation an application following a series of cases arising from the both courts and tribunals. This study evaluates the history of the MFN Clause and contrasts it to ... -
The influence of relationship marketing, social performance management and firm-it characteristics on customer retention by microfinance institutions in Kenya
(Strathmore University, 2018)Relationship marketing strategies are widely recognized by marketing managers as key in managing customer relationships. However, customer retention continues to be a challenge for many businesses including microfinance ... -
The Influence of marketing on customer satisfaction: a case of mini supermarkets in Nairobi County
(Strathmore University, 2018)The study investigated what influence does marketing m1x strategies have on customer satisfaction in the Mini Supermarkets in the county of Nairobi. The aim of the research was to establish the marketing Mix element most ... -
A Study of inequalities emerging from the 2007 employment laws
(Strathmore University, 2018)The new Kenyan labour laws are constantly frustrating Kenyan employers as they continue grappling with negative effects of implementing the laws. 1 While this is seen as an advantage to employees who, almost always, have ...
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