SU+ Digital Repository

SU+ is an online repository for the preservation and promotion of assorted digital content at Strathmore University

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Communities in DSpace

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Conferences / Workshops / Seminars + 474
Documents and Proceedings of Conferences, Seminars, Workshops (and more) held at Strathmore University
Digital Archives 178
Assorted collections of resources covering various subject themes contributed by Faculty and Library Staff
Reports / Policies + 10
Public reports and policy documents
Research / Researchers / Publications 4626
Researcher Profiles / Conference presentations / Published research articles / Faculty and Corporate research outputs
Strathmore Heritage Collection 41
A digital chronicle of the History of the University presented through a mix of pictures, videos and digitized publications

Recent Submissions

The Influence of socio-cultural factors on employee performance in multinational companies in Nairobi, Kenya
(Strathmore University, 2026) Aura, M. D.
Sociocultural factors such as communication styles, gender roles, and power distance influence how employees interact, make decisions, and pursue organizational goals. However, empirical evidence on their combined effect on employee performance remains limited. This study examined the influence of socio-cultural factors on employee performance in multinational companies (MNCs) in Kenya. Specifically, it assessed the effects of communication styles, gender roles, and power distance on employee performance. The study was guided by Hofstede’s Cultural Dimensions Model and Social Role Theory and adopted a positivist research philosophy with a descriptive cross-sectional design. The target population for this study were the 238 MNCs operating within Nairobi, Kenya. The sample size for the study was 150 multinational companies. The respondents comprised of four employees consisting of two senior people and two middle-level people in each selected MNCs. Therefore, selecting 600 employees. Data were collected using a structured questionnaire based on a five-point Likert scale and analyzed using descriptive statistics and multiple linear regression in SPSS version 28. The findings revealed that communication styles, gender roles, and power distance have a positive and significant influence on employee performance. Collectively, these socio-cultural factors explained a substantial variation in employee performance. The study concludes that socio-cultural factors play a significant role in shaping employee performance in multinational companies. It recommends that policymakers review labour policies to reduce hierarchical barriers and that organizations promote inclusive communication and equitable workplace practices. Future research should explore additional socio-cultural factors, such as ethnicity and religion, to further understand their influence on employee performance in multinational contexts.
Determinants of financial performance: empirical evidence from commercial banks in Kenya with the moderating role of digitalisation
(Strathmore University, 2026) Okolobo, E. O.
The financial performance of commercial banks is a key driver of economic stability and growth in developing economies such as Kenya. This study examines the determinants of financial performance among Kenyan commercial banks, focusing on bank-specific factors, industry-specific factors, macroeconomic factors, and the moderating role of digitalisation. The analysis is grounded in the Efficiency Structure Theory, Deflation Theory, and Market Power Theory, which explain how operational efficiency, macroeconomic conditions, and market structure influence bank profitability. Guided by a positivism philosophy and an explanatory research design, the study utilises panel data from all 39 commercial banks regulated by the Central Bank of Kenya over the period 2000–2024. Secondary data from central bank reports and audited financial statements are analysed using hierarchical panel regression in Stata 18.5, with robustness confirmed through diagnostic tests including stationarity, Chow, normality, multicollinearity, heteroskedasticity, autocorrelation, and Hausman specification tests. Findings indicate that bank size is a strong and consistent determinant of performance (ROA, ROE, NIM), reflecting economies of scale. Asset quality negatively affects profitability, while liquidity exerts a modest positive effect, particularly on ROE, and capital adequacy is largely insignificant. At the industry level, market concentration enhances NIM, whereas private sector credit reduces ROE and NIM, suggesting margin compression associated with increased lending. Macroeconomic results show that GDP growth and moderate inflation support performance, while exchange rate depreciation weakens it; interest rates primarily influence NIM. Digitalisation emerges as a significant positive determinant across all measures and strengthens the effect of bank size, underscoring its role in improving efficiency and competitiveness. Overall, the models explain approximately 45–50% of the variation in financial performance. This study contributes by integrating conflicting empirical evidence on the determinants of commercial bank performance in Kenya through a multidimensional framework encompassing bank-specific, industry-specific, macroeconomic, and digitalisation factors. Using panel data and hierarchical regression with robust diagnostics, it provides new evidence on the moderating role of digitalisation. The findings extend efficiency and market power frameworks and offer practical implications for bank strategy and policy, while highlighting the need for future research incorporating qualitative factors and cross-country analysis.
The Effect of business process management on financial performance of Tier one supermarkets in Nairobi County, Kenya
(Starthmore University, 2026) Nyakundi, E. K.
The business environment is increasingly challenging as competition intensifies. The success of a business requires the development of a customer-centric approach to differentiate itself and build customer loyalty. Business activities must be aligned with this purpose, forming interconnected processes that execute organizational strategy. This study examined the effect of BPM on the financial performance of Tier 1 supermarket chains in Nairobi County, Kenya, specifically focusing on the effects of process discipline, process improvement, and cross-process integration. The study was anchored on Lee and Dale’s BPM model, focusing on three constructs: process discipline, process improvement, and cross-process integration. A descriptive cross-sectional survey research design was employed. The target population comprised seven Tier 1 supermarkets as classified by the Competition Authority of Kenya. Using purposive sampling, 105 respondents in supervisory roles from core departments- Finance, Procurement, IT, Marketing, and Human Resource Management- were selected. Data was collected using structured questionnaires with closed-ended items. The collected responses were sorted, cleaned, and coded, then analyzed using the Statistical Package for Social Sciences (SPSS). The analysis employed the use of descriptive statistics to summarize the data and inferential techniques to test the relationships between variables. The results demonstrated that BPM has a statistically significant and positive influence on financial performance among Tier 1 supermarkets. More precisely, the three BPM dimensions examined were each found to exert a significant effect on the key financial indicators in this study- sales turnover, ROA, and ROI. The study concluded that structured process management enhances financial outcomes and recommends BPM adoption for sustainable competitive advantage.
Organizational factors that influence the success of NGOs in the healthcare sector in Kisumu County
(Strathmore University, 2026) Obwaya, I. A.
In devolved healthcare systems in Kenya, healthcare non-governmental organizations (NGOs) still remain one of the key actors of supporting healthcare service delivery. Although many NGOs have led the way in providing healthcare services, they are still facing difficulties regarding organizational and sustainability problems in the areas of healthcare program implementation, financial sustainability, and operational efficiency. Previous studies are mainly empirical, which has looked at the nonprofit organizations in general without examining the organizational factors that affect the performance of healthcare non-profit organizations in county healthcare systems in Kenya. The present study used Resource Dependence Theory and Stewardship Theory to analyze the organizational characteristics associated with the performance of the healthcare NGOs, to investigate the role of institutional frameworks and governance mechanisms on the effectiveness of healthcare NGOs in Kisumu County, and finally, to explore the managerial perceptions regarding determinants of organizational performance in healthcare NGOs in Kisumu County. The target population was 34 healthcare NGOs in Kisumu County. The primary data was gathered with the help of a structured questionnaire from the respondents from the health care NGOs, and secondary data was collected from organizational reports. Descriptive statistics, correlation analysis, and multinomial logistic regression analysis were used to analyze the organizational factors influencing organizational success among healthcare NGOs. The results indicate that most of the healthcare NGOs had policies on governance, well-defined organizational structure, and accountability mechanisms for healthcare program implementation. 14 of the organizations reported that involvement of stakeholders, institutional coordination, governance systems, and leadership practices positively impacted the effectiveness of the organizations. Additionally, the results show positive correlations between governance framework, stakeholder involvement, the leadership and communication system, and sustainability of funding with organizational success among healthcare NGOs. The challenges of donor dependency and little diversification of funding were determined to be the main challenges for the sustainability of healthcare NGOs in Kisumu County. The results can be used by healthcare NGOs, policy makers, county governments, and development partners in the devolved health care system of Kenya to improve governance systems, institutional coordination, and sustainability of health care programmes in Kenya.
Determinants of Environmental, Social, and Governance reporting compliance by companies listed on the Nairobi Securities Exchange
(Strathmore University, 2026) Tulesi, I. V.
This study examined the determinants of Environmental, Social, and Governance (ESG) reporting disclosure compliance by the sixty-three (63) companies listed on the Nairobi Securities Exchange (NSE) in the year 2022. Given the increasing global emphasis on sustainable business practices, understanding the factors influencing ESG reporting compliance in Kenya’s corporate sector is crucial. The study aimed at assessing the level of ESG disclosure compliance by the NSE-listed companies, evaluate the impact of firm size and profitability on ESG disclosures, and analyze the relationship between regulatory pressure and ESG reporting compliance. Using a positivist research philosophy, the study employed a cross-sectional research design and panel data regression models, drawing data from 2022 ESG reports of NSE-listed firms. A census approach was used, ensuring comprehensive coverage of the study population. The findings revealed moderate ESG reporting compliance among NSE-listed companies. Firm size and profitability were significantly correlated with higher ESG reporting compliance. However, regulatory pressure was found to have an insignificant effect on ESG reporting compliance, indicating weak enforcement mechanisms in Kenya. The study concluded that while ESG reporting compliance is improving, regulatory frameworks need strengthening to ensure more consistent adherence. It recommended enhancing enforcement mechanisms, building institutional capacity for better monitoring, and incentivizing firms to exceed minimum compliance standards. Strengthening stakeholder engagement and fostering industry collaboration were also key strategies for improving ESG disclosure in Kenya. However, the study was limited by its reliance on secondary ESG data, which may not fully capture qualitative aspects of compliance practices and excluded unlisted firms that could provide broader insights into Kenya’s corporate sustainability landscape.