Factors influencing adoption of mobile banking in Kenya: a case of commercial banks’ customers in Nairobi County
Date
2018
Authors
Kiogothe, Mildred Wangari
Journal Title
Journal ISSN
Volume Title
Publisher
Strathmore University
Abstract
Mobile banking which is also known as M-banking is an innovation perpetuated by the widespread of mobile communication technology. Mobile banking offers a support system that allows customers to interact and access banking services from their comfort zone; through the connection between a mobile phone device, an individual and business bank account. Classified under electronic banking, the term mobile banking lies where internet banking also falls. To use internet banking one would need a computer that is connected to the internet whereas using mobile banking requires a wireless device.
Description
a thesis submitted in partial fulfillment of the requirements for the award of the degree of master of commerce at Strathmore University
Keywords
Mobile banking, Commercial banks_Kenya, Nairobi County