MPPM Theses and Dissertations

Permanent URI for this community

http://hdl.handle.net/11071/3956

Browse

Browsing MPPM Theses and Dissertations by Author "Bwire, F."

Now showing 1 - 1 of 1
  • Thumbnail Image
    Item
    An Assessment of the factors influencing the implementation of revenue automation process of Nairobi County, Kenya
    (Strathmore University, 2024) Bwire, F.
    Since the inception of the devolved system of governance, county governments have been grappling with revenue mobilization challenges. These challenges in collecting adequate revenue have resulted in increased shortcomings in meeting development and recurrent expenditure. This has necessitated the county governments to churn out traditional methods of revenue collection and management for a more robust automated system. However, to date despite the County Government of Nairobi, having three different leaders, the implementation of an automated revenue systems has been an elusive undertaking plagued by inconsistencies in implementation, continuous wrangles and lack of user acceptance. As such it’s imperative to have a deeper understanding of what leads to this persistent failure in the revenue automation process. Hence, this study sought to conduct an assessment of the factors influencing the implementation of revenue automation process of Nairobi County, Kenya. By doing so, this research was able to recommend possible measures and strategies that can equip the county governments in pursuing revenue automation process. Specifically, the study examined effect of policy factors, governance factors and human resource factors and how they influence the implementation of revenue automation process of Nairobi County, Kenya. The research applied a descriptive research design that was anchored on a pragmatism philosophy, and guided by the institutional theory and the diffusion of innovations theory. The population for the study was 94 employees within Nairobi County Government Revenue Administration Department. A census sample was obtained for this research. The research instrument was semi-structured in nature with open-ended questions and Likert scale statements. The research tool was pretested among 10% of the sample respondents who were not allowed to participate in the final data collection. The collected study data was analyzed using quantitative and qualitative approaches with findings presented in charts, bar graphs and tables. The research obtained 84% response rate which was considered sufficient for generalization of the results of the study. Regression findings showed that governance, human resource and policy factors lead to positive change in the implementation of revenue automation process in Nairobi County. The study concluded that policy and human resource factors do have a positive and significant effect on the implementation of revenue automation process in Nairobi County while governance factors did not significantly contribute to the automation process. The study recommends that the local governments ensure the develop relevant and up to date policies that can adequately address user’s expectations and their concerns, especially with regards to its impact on the employees’ jobs and ability to execute their duties. The study calls for regular, organizational and individual-specific IT skills competency building, professional development, and training as well as use of up-to-date performance metrics when rewarding and remunerating staff who play essential roles in the implementation of automated systems.