Effects of mobile transactions on revenue collection in public transport business in Nairobi County
Date
2025
Authors
Masaki, R. O.
Journal Title
Journal ISSN
Volume Title
Publisher
Strathmore University
Abstract
This research sought to investigate the effects of mobile money transactions on revenue collection in public transport business in Nairobi County by establishing how owners of public transport business can eliminate or minimize theft of the revenue collected through use of cashless or digital money transactions. The study targeted 272 PSV matatu SACCOs in Nairobi County. A standardized questionnaire with closed-ended, structured questions built on a five point Likert scale was used to collect data and was given to the Nairobi offices ofPSV Matatu SACCOs. Inferential statistics like correlation and descriptive statistics like means and standard deviation and linear regression analyses, where used in the data analysis process. Software called the Statistical Package for Social Sciences (SPSS) version 29 and Microsoft Excel was also used to analyze the data. Regression analysis shows that the use of mobile money solutions accounts for 14.2% of the variation in transparency, with transactions using mobile money significantly contributing to improved transparency (R2=0.142 p<0.001R"2 =0.142, p < 0.001R2=0.142p<0.001). Additionally, the study shows that mobile transactions are moderately effective in reducing theft (R2=0.206p<0.001R"2=0.206p<0.001R2= 0.206p <0.001) and handling costs (R2=0.224p<0.001R"2=0.224,p< 0.001R2=0.224,p<0.001). The results also confirm that the relationship between these variables is statistically significant and devoid of multicollinearity concerns, affirming the reliability of the findings. Future studies should explore additional factors that may impact the effects of mobile money transactions in public transport. These include technological literacy among the operators, the role of customer trust in digital transactions, and the impact of mobile money on operational costs. Moreover, longitudinal studies could provide insights into how mobile money adoption evolves over time and its long-term effects on the transport businesses.
Key words: Mobile Transaction, Transparency, Reducing Theft, handling cost vehicle matatu SACCOS, Nairobi City County
Description
Full - text undergraduate research project
Keywords
Citation
Masaki, R. O. (2025). Effects of mobile transactions on revenue collection in public transport business in Nairobi County [Strathmore University]. http://hdl.handle.net/11071/16032