Effectiveness of AAR health Kenya's socio-economic support in addressing healthcare workers' challenges during and post- COVID-19 pandemic

Abstract

The COVID-19 pandemic significantly disrupted the healthcare sector, placing immense socio-economic strain on frontline workers. This study examined the impact of the pandemic on the quality of life of healthcare workers at AAR Healthcare Kenya, focusing on their lived experiences and organizational responses. Specifically, it assessed the socio-economic challenges encountered by staff, explored their perceptions of fairness and justice in relation to salary adjustments and financial measures, and evaluated the effectiveness of institutional support systems provided during and after the pandemic. Guided by the Job Demands-Resources model and Social Exchange Theory, the study adopted an interpretive paradigm. It employed a qualitative approach through Key Informant Interviews (KIIs) with healthcare staff and members of the Senior Management Team (SMT). Thematic analysis revealed that while employees experienced heightened financial insecurity, mental strain, and workfamily imbalances, they also acknowledged valuable organizational support such as COVID-specific leave, isolation accommodation, transport facilitation, and ongoing mental health counseling. Despite these efforts, perceptions of fairness around salary cuts varied, with some workers expressing dissatisfaction over the lack of transparency and communication. The study concludes that while AAR Healthcare Kenya provided commendable interventions, gaps remain in how support is communicated and perceived. These findings provide crucial insights for healthcare institutions seeking to enhance workforce resilience and institutional responsiveness in crisis contexts, thereby contributing to the broader discourse on employee welfare and healthcare system preparedness in Kenya and similar settings.