The Influence of organisational culture on the process of implementing a quality management system in Small and Medium cloud companies in Nairobi

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dc.contributor.authorNdung'u, Grace Nyambura
dc.date.accessioned2018-10-25T08:22:56Z
dc.date.available2018-10-25T08:22:56Z
dc.date.issued2018
dc.descriptionSubmitted in partial fulfillment of the requirements for the Master of Business Administration at Strathmore Universityen_US
dc.description.abstractThis research is about the influence of organisational culture on the process of implementation of quality management system. More specifically, ISO 9001:2008/2015. This dissertation attempted to dissect the dimensions of organizational culture on the process of implementation of quality management systems with a focus on ISO 9000:2008/2015. The study adopted a mixed research design to investigate the influence of organisational culture, used explanatory and descriptive methods. The study examined 4 technology companies that offer cloud based solution services in Nairobi County which comprised of a population of 4 companies with a sample size of 73 respondents. By use of semi-structured questionnaires, the questions were in the form of Likert Scale which were used to collect data from the general staff. The findings used Spearman’s correlation to determine the relationship between the independent variables (leadership, management of employees, organisation glue, strategic emphases) and the dependent variables (motivation for certification, quality awareness and costs). The study found that there is a moderate positive relationship between the dimensions of organisational culture and the process of implementation of quality management systems.en_US
dc.identifier.urihttp://hdl.handle.net/11071/6017
dc.language.isoenen_US
dc.publisherStrathmore Universityen_US
dc.subjectOrganisational cultureen_US
dc.subjectCompeting Values Frameworken_US
dc.subjectOCAIen_US
dc.subjectQuality Management Systemsen_US
dc.subjectISO 9001:2008/2015en_US
dc.titleThe Influence of organisational culture on the process of implementing a quality management system in Small and Medium cloud companies in Nairobien_US
dc.typeThesisen_US
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