The Influence of organisational culture on the process of implementing a quality management system in Small and Medium cloud companies in Nairobi
Date
2018
Authors
Ndung'u, Grace Nyambura
Journal Title
Journal ISSN
Volume Title
Publisher
Strathmore University
Abstract
This research is about the influence of organisational culture on the process of implementation of quality management system. More specifically, ISO 9001:2008/2015. This dissertation attempted to dissect the dimensions of organizational culture on the process of implementation of quality management systems with a focus on ISO 9000:2008/2015. The study adopted a mixed research design to investigate the influence of organisational culture, used explanatory and descriptive methods. The study examined
4 technology companies that offer cloud based solution services in Nairobi County which comprised of a population of 4 companies with a sample size of 73 respondents. By use of semi-structured questionnaires, the questions were in the form of Likert Scale which were used to collect data from the general staff. The findings used Spearman’s correlation to determine the relationship between the independent variables (leadership, management of employees, organisation glue, strategic emphases) and the dependent variables (motivation for certification, quality awareness and costs). The study found that there is a moderate positive relationship between the dimensions of organisational culture and the process of implementation of quality management systems.
Description
Submitted in partial fulfillment of the requirements for the Master of Business Administration at Strathmore University
Keywords
Organisational culture, Competing Values Framework, OCAI, Quality Management Systems, ISO 9001:2008/2015