A Delphi survey on hotel service quality frameworks and their application

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dc.contributor.authorWadawi, Joe Kibuye
dc.date.accessioned2017-10-18T12:42:45Z
dc.date.available2017-10-18T12:42:45Z
dc.date.issued2011
dc.description.abstractHotels have become an important aspect of a destination. It is therefore necessary to carry out evaluation of various studies and underpinning concept of quality models used in creating and sustaining leading service culture in hotels. This paper seeks to evaluate some of these expert frameworks using literature survey as the main source of deriving various expert propositions. Findings from the literature survey were further evaluated by Delphi team discussions to help generate recommendations. The study established that managers of hotels need to recognize the scientific significance of service improvement in hotel operations as a requirement for building their own competitive advantage and that of the destination where they operate.en_US
dc.identifier.urihttp://hdl.handle.net/11071/5490
dc.language.isoen_USen_US
dc.publisherRevista de turismen_US
dc.subjectDestination competitivenessen_US
dc.subjectHotel operationen_US
dc.subjectService qualityen_US
dc.titleA Delphi survey on hotel service quality frameworks and their applicationen_US
dc.typeArticleen_US
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