The Relationship between Total Quality Management practices and firm performance: a case of manufacturing firms in Kenya
Date
2022
Authors
Ngovi, E. K.
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Publisher
Strathmore University
Abstract
The main reason of the study was to establish relationship between total quality management practices (TQM) and firm performance in manufacturing firms in Kenya. A case study design was because it allows an in-length investigation and brings about deeper insight of the problem. The objectives of the study were to determine the relationship between continuous improvement and firm performance of manufacturing firms in Kenya, to determine the relationship between supplier relationship management and firm performance of manufacturing firms in Kenya and to determine the extent to which top management commitment affects the performance of manufacturing firms in Kenya. The study should assist the manufacturing firms to show the relationship between TQM practices and firm performance. The findings of this research were also an eye opener for how organizations can use TQM practices, to ensure top notch quality in the firms. The unwillingness of managers to tell strategic information in the name of confidentiality and uncooperativeness from some of the respondents in answering the questions was a limitation in this study. The conceptual framework was used to show the interrelationships of variables. This study targeted manufacturing firms in Kenya with a target population of 129 food and beverages manufacturing companies out of the 900 companies listed in the Kenya Association of Manufacturers (KAM) directory as members. Questi01maires were used to collect information (data) and analyzed using qualitative and quantitative techniques. The presentation of the data was done by use of tables for easier understanding of the research results. This research informed the cultures of firms with TQM practices and encouraged those without to incorporate TQM practices in their organizations. The data was examined with SPSS and descriptive statistics, as well as correlation and regression analysis. A total of 200 questionnaires were distributed, but only 104 were returned, resulting in a response rate of around 52 percent. It may be inferred, based on the data, that total quality management (TQM) has a beneficial impact on business performance. As a result, management should devote more resources to implementing TQM to improve the organization's operational performance.
Description
Full - text undergraduate research project
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Citation
Ngovi, E. K. (2022). The Relationship between Total Quality Management practices and firm performance: A case of manufacturing firms in Kenya [Strathmore University]. http://hdl.handle.net/11071/16024