Impact of covid-19 pandemic on the adoption of mobile banking Among micro and small enterprises in Nairobi central business district

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dc.contributor.authorPatel, Amay Kumar Narendra Bhai
dc.date.accessioned2023-02-06T14:09:37Z
dc.date.available2023-02-06T14:09:37Z
dc.date.issued2022
dc.descriptionA Research Project Submitted in partial fulfillment of the requirements for the Degree of Bachelor of Commerce at Strathmore Universityen_US
dc.description.abstractThe Covid-19 pandemic affected the normal way of business operations requiring changes to be incorporated to sustain and run the businesses efficiently. One such change was the mode of financial transaction as the pandemic was seen to be influenced by the contact made with the physical modes of payment. Hence there was the proposed use of mobile banking as a more secure way of making and receiving payments. From prior studies on the factors affecting the adoption of mobile banking various factors like ease of use, security and more come to be explained. However, there is need to study the impact the Covid-19 pandemic had on the adoption of the same. This study was undertaken to explain the impact the pandemic had on the adoption of mobile banking among the micro and small enterprises in the Nairobi central business district. The study used stratified random sampling to collect data using questionnaires administered over the internet from the micro and small enterprises in the Nairobi central business district. This was done by a selection of a sample size of 60 micro and small enterprises across various six sectors widely used to classify the micro and small enterprises. From the research it was concluded that indeed Covid-19 pandemic as a factor contributed greatly to the adoption or increased usage of mobile banking among the micro and small enterprises after the pandemic set. This was mainly to avoid contact with the physical modes of payment which were seen as ways through which the virus causing the pandemic spread. The respondents believed the technology was vital and will remain a vital force in the normal business operations post the pandemic also.en_US
dc.identifier.urihttp://hdl.handle.net/11071/13099
dc.language.isoenen_US
dc.publisherStrathmore Universityen_US
dc.titleImpact of covid-19 pandemic on the adoption of mobile banking Among micro and small enterprises in Nairobi central business districten_US
dc.typeUndergraduate Projecten_US
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