Assessment of change management processes on the implementation of the trade information portal by Kenya Trade Network Agency (KenTrade)
In today’s globalized and digitized trading environment, governments have been keen to ensure that trade barriers are significantly reduced through Information Technology solutions. Though these solutions adopted have reduced barriers to doing business, increased transparency and improved and access to information for citizens, these governments have had to spend resources such as time and money on change management. The purpose of the study was to assess the change management process on the implementation of the trade information portal by KenTrade. To achieve this, the study adopted Kotter’s model and focused on three specific objectives: to determine the effect of preparing for change, establishing the effect of managing change and assessing the effect reinforcing change on staff of on the implementation trade information portal by KenTrade. The study adopted a descriptive research design. In this study the target population was eight government agencies based in Nairobi County. The study assessed staff perspective on change management process on the implementation of the trade information portal using a questionnaire. Results indicated that as much as preparing for change, managing change and reinforcing change were necessary on implementation of the trade information portal, they needed to be carried out sufficiently and without partiality for success of effective implementation of the trade information portal. These results are expected to enhance policy, practice and academia and contribute positively to implementation of projects within government.