A mobile based application for retrieving site data by telecommunication field engineers
Odunga, Kennedy Narotso
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Information sharing has been the base to support decision making in several scenarios. In the Telecommunication industry several solutions have been adopted by the various functional units like customer care, finance and technology to improve the speed and quality of decisions made by the managers in delivering there day to day work. Traditionally, the most common ways of sharing or retrieving information by field engineers have been through methods such as making calls to database engineers or to other field engineers located in the office who can access the information using their desktop computers. While these methods usually deliver the required data, they are inefficient, slow and offer poor quality data. Based on the aforementioned challenges, this dissertation explores the use of mobile phone applications to ease the process of data access from the field by site engineers in the telecommunication industry by employing the use of a waterfall methodology. The underlying idea of the proposed solution is to provide an automated method of retrieving data from a centralized server by field engineers. The solution offers efficient method to deliver data with high quality at high speed. The solution recorded 95% accuracy rate and performed well in tests carried out to verify its viability and reliability against the objectives set out and will serve as an impetus for the engineering arm of the business to realize the potential of mobile phones in helping to solve some of the daily problems that face the field engineers like data accuracy, reliability of information provided and the speed with which required information is delivered.