E-land administration for citizen-centric services : case study of ministry of lands, Kenya
Kyalo, Joseph M.
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In this digital era, citizens should enjoy the benefits of online, up-to date services from the government hence enabling fast delivery of goods and services. However the land information accessibility has been difficult and costly. This is caused the manual methods of storing and disseminating the land related information. The purpose of this study was to develop a framework that can be used to create electronic land administration to facilitate online access to land information in Kenya. The objectives were to assess the land related services provided to the citizens by the Ministry of Lands; to determine the level of automation in the ministry of Lands; to develop a framework that can be used to build an electronic land administration by the ministry of lands in Kenya and to validate the proposed framework for electronic land administration. The research came up with a proposed framework that can be implemented to improve land information dissemination to the citizens. A descriptive survey design was adopted utilizing both qualitative and quantitative approaches. The approach was aimed at getting the information that describes the land information accessibility to citizens. SPSS and Ms Excel applications were used to analyze the quantitative data. Qualitative data was analyzed using thematic method by grouping the information provided by the respondents into similar themes. In findings it can be noted that most of the participants (83.0%) stored the important documents including title deeds, allotment letters in hardcopies on shelves or cabinets. Also 91.3% of the officers fail to trace clients’ records when needed monthly. Majority of the clients (65.0%) stay for more than a day awaiting for their cases to be sorted out at the ministry’s offices. Some of the conclusions made from the findings of the study are the process searching land information can be quickened by centralizing the data or information and offering the information through the internet. This also reduces the chances of some files missing. There is need for regular departmental seminars and IT training. The research developed an effective electronic land administration that can be used to facilitate online access to land information in Kenya when implemented.