A framework for assessing information systems success in the Kenyan public service
Date
2014
Authors
Owino, Daniel Ouma
Journal Title
Journal ISSN
Volume Title
Publisher
Strathmore University
Abstract
The introduction of Information systems within the public service has primarily been
concerned with moving away from traditional information monopolies and hierarchies. IS aims
at increasing the convenience and accessibility of government services and information to
citizens. Providing services to the public through the ISs may lead to faster and more convenient
access to government services with fewer errors.
It also means that governmental units may realize increased efficiencies, cost reductions,
and potentially better customer service. The main objectives of this work are to study and
identify the success criteria of Information systems delivery and to propose a comprehensive,
multidimensional framework of IS success. To examine the validity of the proposed framework,
a sample of IS users will be asked to assess their perspectives towards IS delivery in the selected
Ministries.
The results found will determine whether the proposed framework is applicable and
implementable in the IS assessment; it will also determine whether the proposed framework may
assist decision makers and IS system designers to consider different criteria and assessments
before committing to a particular choice of Information system.
Description
Submitted in Partial fulfillment of the requirements for the Degree of Master of
Science in Information Technology
Keywords
Information Systems, Kenya public service, Kenya