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dc.contributor.authorOwino, Daniel Ouma
dc.date.accessioned2015-01-07T10:41:13Z
dc.date.available2015-01-07T10:41:13Z
dc.date.issued2014
dc.identifier.urihttp://hdl.handle.net/11071/2338
dc.descriptionSubmitted in Partial fulfillment of the requirements for the Degree of Master of Science in Information Technologyen_US
dc.description.abstractThe introduction of Information systems within the public service has primarily been concerned with moving away from traditional information monopolies and hierarchies. IS aims at increasing the convenience and accessibility of government services and information to citizens. Providing services to the public through the ISs may lead to faster and more convenient access to government services with fewer errors. It also means that governmental units may realize increased efficiencies, cost reductions, and potentially better customer service. The main objectives of this work are to study and identify the success criteria of Information systems delivery and to propose a comprehensive, multidimensional framework of IS success. To examine the validity of the proposed framework, a sample of IS users will be asked to assess their perspectives towards IS delivery in the selected Ministries. The results found will determine whether the proposed framework is applicable and implementable in the IS assessment; it will also determine whether the proposed framework may assist decision makers and IS system designers to consider different criteria and assessments before committing to a particular choice of Information system.en_US
dc.language.isoenen_US
dc.publisherStrathmore Universityen_US
dc.subjectInformation Systemsen_US
dc.subjectKenya public serviceen_US
dc.subjectKenyaen_US
dc.titleA framework for assessing information systems success in the Kenyan public serviceen_US
dc.typeThesisen_US


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