A Model for e-government in local authorities in Kenya
Many local authorities in Kenya lag behind in provision of good services to its citizens. It has been observed in other municipalities which provide satisfactory services to its citizens that c-government is an enabler for provision of good services. This research project aims at developing a framework for e-government to be used in local authorities in Kenya. This has been done by researching on e-government concepts and on how other cities in the world have used e-government to enhance service delivery and efficiency. Services offered by Kenyan municipalities are studied with the aim of identifying priority areas when developing c-government. There are 175 local authorities in Kenya. Three cities, three municipal councils, three town councils and three county councils are studied. These are examined in terms of the services they offer and the extent of IT usage in order to help identify the kinds of systems which are needed in the back office in order to give a guide as to what needs to be included in the municipality’s portals. The municipal ICT environment is also studied in order to determine what needs to be in place before the implementation of e-government and how to go about doing so. The research shows that most people come to the council to pay bills and that all the municipalities lack adequate infrastructure which needs to be addressed before c-government could be launched Out. An c-government framework has been developed which has at its foundation the infrastructure local authorities need to put in place. It has also been established that unlike the models for c-government for developed countries, mobile payment systems could be launched out at the initial stages after critical applications have been deployed as many people are more comfortable with the mobile technology rather than the internet. An implementation guideline has been produced to give a guided step on how to implement the framework. It is envisaged that this research would be useful to a municipality which would like to implement c-government but has no idea on where to start.