Employer-employee relationship and its effect on employees attitude and organizational effectiveness
Opiyo, Lydia Akoth
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The main purpose of this study was to investigate employer-employee relationship and its impact on employee’s attitude and organizational effectiveness in the hospitality industry. The study aimed at assessing the impact of employer-employee relationship on employee’s attitude. It also aimed at assessing the employer- employee attitude on the organizational effectiveness. This study employed a descriptive design. The study was conducted in restaurants within Nairobi. The population of the study comprised of the restaurant employees. The population size examined was 45 and the sample size that the researcher used 41. Random sampling techniques was used to ensure that each element of the population was used. Primary data was collected using a questionnaire. Data collected was presented qualitatively based on visualization and pie chart. The study found that most of the employees are youth. The study also found out that a larger percentage of the employees have attained tertiary education. The study further found that there exists a good relationship between the employers and the employees. This is shown by the large number of respondents who agreed that the management provides them with all the resources they need, that the management listens to their complaints, listens to and puts in to consideration their ideas and suggestions. Many of the employees also agreed that they satisfied by their places of work and the working environment. Most of the respondents had good relationship with their fellow employees and that they would recommend their organization as a good place to work. The study concluded that employer-employee relationship plays an important role in influencing the employee’s attitudes towards their work, and generally affects the overall organizational success. It is therefore necessary for both parties understands the elements that make up the employer- employee relationship for the relationship to be healthy. The study recommends that organization should ensure that they provide a conducive working environment to that maintains a good relationship between the employers and the employees.