Effects of total quality management principles on employee performance: a case of Aga Khan University Hospital, Nairobi

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dc.contributor.authorKasyoki, Nicholas Nyamai
dc.date.accessioned2023-06-08T11:58:34Z
dc.date.available2023-06-08T11:58:34Z
dc.date.issued2021
dc.descriptionDissertation submitted in partial recognition for the award of Masters in Business Administration in Healthcare Management
dc.description.abstractPrivate healthcare institutions continually seek to provide a harmonious working environment where employees can ex-press their best attributes. Healthcare institutions are always trying to maximize employee output to maximize profits and compete in a competitive market. One way of n1axi1nising ei1lp1oy·ee Olttpnt is tlrroust tlt-e application of Total Quality Management (TQM). The main objective of this study was to assess the effect of Total Quality Management principles on healtl1eare personnel's performance and output at AKUHN. The specific objectives of this research were to determine the extent to which employee involvement affects the performance of healthcare staff at AKHUN and establish the extent to which teamwork affects the performance of healthcare staff at AKUHN. The study utilized a descriptive design and a positivism paradigm linked to a quantitative techniq11c to address the research objectives. A implosive sample of 132 participants was recruited to participate in this study. Structured online questionnaires were utilized in data collection. The collected data were analyzed using SPSS and Microsoft Excel software. Descriptive statistics were used to summarize the variable, while regression analysis assessed the relationship between the dependent and independent variables. The analysis findings indicated a significant positive relationship between teamwork .and employee performances. Employee involvement had a positive but significant relationship with employee performance. This study was limited to only one institution, and only two TQM principles among the eight studied elsewhere. The study findings add to the pool of knowledge about the effects of TQM principles on employee performance for quality healthcare service. Future research could consider expanding the study scope to get an accurate representation of the subject matter.
dc.identifier.urihttp://hdl.handle.net/11071/13308
dc.language.isoen
dc.publisherStrathmore University
dc.titleEffects of total quality management principles on employee performance: a case of Aga Khan University Hospital, Nairobi
dc.typeThesis
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MBA-HCM Theses and Dissertations (2021)