Assessing the effectiveness of the legal system in curbing policyholder fraud in Kenya’s motor insurance sector

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dc.contributor.authorWangari, S. K.
dc.date.accessioned2024-09-17T13:44:26Z
dc.date.available2024-09-17T13:44:26Z
dc.date.issued2024
dc.descriptionFull - text thesis
dc.description.abstractThe objective of this research was to examine the effectiveness of the legal system in curbing policyholder fraud in Kenya's motor insurance sector. The Insurance Act CAP 487, claims management guidelines, and the Penal Code CAP 63 represented the legal system, the independent variable, with policyholder fraud being the dependent variable. Deterrence theory and fraud triangle theory formed theoretical framework for the study. The study followed the positivist research paradigm and adopted an explanatory research design. The target population for the study constituted employees of the 34 registered motor insurance companies in Kenya, from which a sample of 102 respondents was selected using a stratified sampling technique. Primary data was collected using structured questionnaires. The survey was conducted in March 2024. Descriptive, correlation, and regression analysis constituted the statistical techniques for analyzing collected data via Microsoft Excel and Statistical Package for Social Sciences (SPSS) and findings presented using tables and figures. According to the findings, the effectiveness of the Insurance Act and the Penal Code in curbing policyholder fraud is weak and non-significant. However, the effectiveness of claims management guidelines is significant. Therefore, out of the three, this advises insurance firms to specially focus on guidelines for claims management in preventing policyholder fraud. This research also proposes policy changes aimed at strengthening the Insurance Act and Penal Code to improve their effectiveness in fighting insurance fraud. Also, since the three legal instruments covered in this study explains a small margin of policyholder fraud, this study suggests studying the effectiveness of other components of the legal system in curbing policyholder fraud in Kenya’s motor insurance sector.
dc.identifier.citationWangari, S. K. (2024). Assessing the effectiveness of the legal system in curbing policyholder fraud in Kenya’s motor insurance sector [Strathmore University]. http://hdl.handle.net/11071/15538
dc.identifier.urihttp://hdl.handle.net/11071/15538
dc.language.isoen
dc.publisherStrathmore University
dc.titleAssessing the effectiveness of the legal system in curbing policyholder fraud in Kenya’s motor insurance sector
dc.typeThesis
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