Impact of Information and Communication Technology investment on organizational performance
Date
2013-11-13
Authors
Gakuo, Robert K.
Marwanga (Dr.), Reuben
Kiraka, Ruth
Journal Title
Journal ISSN
Volume Title
Publisher
Abstract
The impact of
information
and
communication
technologies (lCT)
investment
on
business
performance
has been a major
research
subject for long time. Until the mid
1990s there was little empirical evidence of a positive and
statistically
significant
relation
between
lCT
investment
and business performance (lCT
Productivity
Paradox).
Subsequent
research,
conducted
mainly in a few highly
developed
countries,
provided
some empirical evidence of a statistically significant positive
contribution
of
lCT
investment
to some measures of business performance, which
increases
if ICT
investment
is
complemented
by
'co-investments'
that create some
complementary
'intangible
assets',
such as new work practices, business processes,
organizational
structures
and skills. This
research
examines the
impact
of
information
and
communication
technology
(lCT)
investment
on
performance
at Nairobi Water Company.
The research design that was adopted was descriptive research. The target
population
constituted
lCT technical and
management
staff; Billing technical and
Management
staff;
Engineering
technical and
Management
and Finance
management
staff
who are mainly
rCT systems owners at NCWSC Nairobi. The research
developed
organizational
performance
survey indicators that were used to assess the
impact
of rCT on
NCWSC
performance.
It
was clear that majority agreed that rCT has
enhanced
the
company
revenue. The observations showed that investments in rCT
substantially
increased
the
average
organizational
performance
of companies, since 2007 when
NCWSC
embarked
on an rCT development strategy various milestones have been achieved and the
company
overall revenue improving.
As far as
recommendation
are
concerned
staff need to be trained, this will address
Change Readiness, Seeding of Change, Capacity Building,
Monitoring
and Review and
Sustaining
Change with regard to processes, roles, boundaries and structures, mind
set/attitudes. Change
management
needs to be tied to staff appraisal. The process should
include the change
management
program to cover programme selection, control and
evaluation.
Description
Submitted in partial fulfillment of the requirements for the Degree of
Master of Information Technology
Keywords
Information and Communication Technology, Investment, Organizational Performance, Nairobi Water Company