A Tool to facilitate on-demand home cleaning and domestic support services in Nairobi

Abstract

Cleaning is important in every family setting and is necessary to maintain a safe living environment. However, most people have a bunch of other things to do, so it's become quite a challenge. People who work on a regular schedule from morning to evening hardly have time to fully clean their homes. Most people therefore seek home cleaning services offered by various companies to maintain clean homes. This, however, is an expensive ordeal, and many tend to go for the affordable way which is having a stay-at-home house help who does all the cleaning, cooking and as well as taking care of children. To access a house help has become quite a hustle and even though many agencies and bureaus that specialize in sourcing domestic workers are everywhere for this, they at times do not deliver as agreed upon. Other sources such as social media or through word of mouth may work but always end up shortly due to several factors leading to frustration for homeowners. It is important to note that these services often come at a fee, and the recruitment process can sometimes fall short of expectations. This study aimed at determining whether an on-demand mobile application can effectively connect homeowners with house helps, offering a more accessible, direct, and reliable solution for home cleaning and domestic support services. An applied research design was employed, using quantitative and qualitative surveys to gather data from homeowners and domestic workers. Statistical analysis was performed to assess service preferences, challenges, and usage patterns. Findings revealed that a significant majority of respondents experience difficulties with traditional methods of hiring domestic help. There is a strong interest in a technology-driven solution that offers real-time booking, transparent pricing, and direct interaction between service providers and homeowners. This study proposes an on demand mobile application that connects the house helps to the homeowners directly making the service instantly accessible. Keywords: On-demand, Home Cleaning, Mobile Application, House help Access