A Study of on-time performance and causes of delays at Kenya airways
| dc.contributor.author | Momanyi, Nester Asiko | |
| dc.date.accessioned | 2023-05-22T08:45:42Z | |
| dc.date.available | 2023-05-22T08:45:42Z | |
| dc.date.issued | 2011 | |
| dc.description | Submitted in partial fulfillment of the requirements for the award of a Masters in Business Administration (MBA) Degree | |
| dc.description.abstract | Departure punctuality has increasingly gained attention over the last few years. This development is due to the realization what punctuality plays in the economics of the airline industry. Punctuality allows airlines to differentiate themselves from their competitors and holds a significant potential for cost savings. Kenya Airways (KQ) faced a lot of challenges with regard to punctuality from congested airport, persistent delays to flight cancellation. For this reason, KQ embarked on monitoring and improving its department performance. However, this was done at a central place with no detailed explanation of the root cause as on-time performance (OTP) performance remained low. This study aimed at establishing the OTP and the causes of delays at KQ and offer recommendations for improvement. It was a descriptive exploratory study where historical data was used to gather the relevant information. The study focused on on-time departure delays as this contributed to 95% of all KQ delays. A total of 379 flights were purposively and conveniently sampled. Data analysis was done using SPSS version 17. Frequencies and percentages of the variables were calculated and presented in graphs and tabular form. Cross tabulations, x2 test and Pearson correlation coefficient were used to examine relationships between variables. In addition, t-test was also used to 56% against a set target of 75% at p < 0.05. 60% of all delays were due to aircraft rotation which IAT A broadly classifies as reactionary type. 50% of all delays were attributed Boeing 737 type of aircraft. A high association (0.7) between delays attributed to sick crew and the month of the year- December. Domestic routes had a higher OTP as compared to the rest of the routes. The study recommended communicative, strategic, and operational techniques to enable KQ improve OTP. It further recommended the organization to consider incorporating "No frills" flights in some routes to have a competitive edge since already the routes OTP is within the set target of 75%. | |
| dc.identifier.uri | http://hdl.handle.net/11071/13166 | |
| dc.language.iso | en | |
| dc.publisher | Strathmore University | |
| dc.title | A Study of on-time performance and causes of delays at Kenya airways | |
| dc.type | Thesis |