Audit Quality Attributes and Client Satisfaction in the Public Sector in Kenya

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dc.contributor.authorAtila, Grace Asiko Owendo
dc.date.accessioned2014-11-07T09:45:42Z
dc.date.available2014-11-07T09:45:42Z
dc.date.issued2012
dc.descriptionThesis Submitted in Partial Fulfillment of the Requirements for the Degree of Master of Commerceen_US
dc.description.abstractThe study sought to determine if there exists a relationship between audit quality attributes previously identified in the academic literature and client satisfaction in the public sector in Kenya and the extent of the relationship if it did exist. To address this purpose, heads of accounting units in government ministries were surveyed using the research questionnaire. The audit quality attributes studied were: Responsiveness to the client‟s needs Interaction with the audit Committee and the Conduct of the audit process. The study found that there existed a strong positive relationship between both the responsiveness to the client‟s needs and the conduct of the audit process and client satisfaction both of which were significant. Relationship between interaction with audit committee and client satisfaction was found to be weak and positive. In addition, the heads of accounting units in government ministries provided several suggestions for improving the service quality of audits in the public sector. The most common suggestions were: the need for public sector auditors to acquire skills in technical areas and the need for the auditor to be conversant with the government‟s Integrated Financial Management Information System (IFMIS).en_US
dc.identifier.urihttp://hdl.handle.net/11071/2317
dc.language.isoenen_US
dc.publisherStrathmore Universityen_US
dc.subjectAuditingen_US
dc.subjectClient satisfactionen_US
dc.subjectPublic sectoren_US
dc.subjectKenyaen_US
dc.titleAudit Quality Attributes and Client Satisfaction in the Public Sector in Kenyaen_US
dc.typeThesisen_US
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MCOM Theses and Dissertations (2012)