Issues and challenges in implementing quality assurance in higher education – Strathmore University case

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dc.creatorMuchira-Gatei, C.N.
dc.creatorSevilla, Joseph (Dr.)
dc.date07/11/2013
dc.dateThu, 11 Jul 2013
dc.dateThu, 11 Jul 2013 12:52:33
dc.dateThu, 11 Jul 2013 12:52:33
dc.date.accessioned2015-03-18T11:29:03Z
dc.date.available2015-03-18T11:29:03Z
dc.descriptionRegional Eastern Africa Unistaff Alumni Network Conference and Workshop – 6th to 10th November Kenyatta University.
dc.descriptionThis paper deals with the issues and challenges facing the successful implementation of a QMS in an educational institution, namely, Strathmore University. It looks at the various steps followed to implement QMS in the University. Strathmore University (SU) decided to implement a quality assurance system in early 2003 to ensure excellence in the pursuit of its objectives. In the development of her strategic plan, the University identified the need to institute a QMS to ensure adherence to quality along the expansion path. It was a means of entrenching a systematic approach to quality management in both its administrative and academic functions. Ideally, the QMS should guarantee adherence to the University’s processes and procedures. The process of QMS entails various steps including the decision to implement quality assurance, making of quality related choices, educating staff, constituting the implementation team, defining statements, policies and processes, documentation, internal audit training and the audit process, certification and QMS monitoring and growth. The paper discusses the various challenges encountered in the steps of the QMS process. It further looks at positive and negative aspects of each step as well as the measures taken to overcome them. In conclusion, an understanding of the issues and challenges at each step of QMS implementations allows for suitable preventive and correcting actions to achieve optimal performance over time. Our conclusion would be of high interest to other local and regional universities who have decided to implement a QMS.
dc.description.abstractThis paper deals with the issues and challenges facing the successful implementation of a QMS in an educational institution, namely, Strathmore University. It looks at the various steps followed to implement QMS in the University. Strathmore University (SU) decided to implement a quality assurance system in early 2003 to ensure excellence in the pursuit of its objectives. In the development of her strategic plan, the University identified the need to institute a QMS to ensure adherence to quality along the expansion path. It was a means of entrenching a systematic approach to quality management in both its administrative and academic functions. Ideally, the QMS should guarantee adherence to the University’s processes and procedures. The process of QMS entails various steps including the decision to implement quality assurance, making of quality related choices, educating staff, constituting the implementation team, defining statements, policies and processes, documentation, internal audit training and the audit process, certification and QMS monitoring and growth. The paper discusses the various challenges encountered in the steps of the QMS process. It further looks at positive and negative aspects of each step as well as the measures taken to overcome them. In conclusion, an understanding of the issues and challenges at each step of QMS implementations allows for suitable preventive and correcting actions to achieve optimal performance over time. Our conclusion would be of high interest to other local and regional universities who have decided to implement a QMS.
dc.formatNumber of Pages:12p.
dc.identifier.urihttp://hdl.handle.net/11071/3639
dc.languageeng
dc.rightsBy agreeing with and accepting this license, I (the author(s), copyright owner or nominated agent) agree to the conditions, as stated below, for deposit of the item (referred to as .the Work.) in the digital repository maintained by Strathmore University, or any other repository authorized for use by Strathmore University. Non-exclusive Rights Rights granted to the digital repository through this agreement are entirely non-exclusive. I understand that depositing the Work in the repository does not affect my rights to publish the Work elsewhere, either in present or future versions. I agree that Strathmore University may electronically store, copy or translate the Work to any approved medium or format for the purpose of future preservation and accessibility. Strathmore University is not under any obligation to reproduce or display the Work in the same formats or resolutions in which it was originally deposited. SU Digital Repository I understand that work deposited in the digital repository will be accessible to a wide variety of people and institutions, including automated agents and search engines via the World Wide Web. I understand that once the Work is deposited, metadata may be incorporated into public access catalogues. I agree as follows: 1.That I am the author or have the authority of the author/s to make this agreement and do hereby give Strathmore University the right to make the Work available in the way described above. 2.That I have exercised reasonable care to ensure that the Work is original, and to the best of my knowledge, does not breach any laws including those relating to defamation, libel and copyright. 3.That I have, in instances where the intellectual property of other authors or copyright holders is included in the Work, gained explicit permission for the inclusion of that material in the Work, and in the electronic form of the Work as accessed through the open access digital repository, or that I have identified that material for which adequate permission has not been obtained and which will be inaccessible via the digital repository. 4.That Strathmore University does not hold any obligation to take legal action on behalf of the Depositor, or other rights holders, in the event of a breach of intellectual property rights, or any other right, in the material deposited. 5.That if, as a result of my having knowingly or recklessly given a false statement at points 1, 2 or 3 above, the University suffers loss, I will make good that loss and indemnify Strathmore University for all action, suits, proceedings, claims, demands and costs occasioned by the University in consequence of my false statement.
dc.subjectQuality assurance
dc.subjectHigher education
dc.subjectimplementing
dc.titleIssues and challenges in implementing quality assurance in higher education – Strathmore University case
dc.typeConference Paper
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