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    Factors influencing adoption of mobile banking in Kenya: a case of commercial banks’ customers in Nairobi County

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    Full-text thesis (1.199Mb)
    Date
    2018
    Author
    Kiogothe, Mildred Wangari
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    Abstract
    Mobile banking which is also known as M-banking is an innovation perpetuated by the widespread of mobile communication technology. Mobile banking offers a support system that allows customers to interact and access banking services from their comfort zone; through the connection between a mobile phone device, an individual and business bank account. Classified under electronic banking, the term mobile banking lies where internet banking also falls. To use internet banking one would need a computer that is connected to the internet whereas using mobile banking requires a wireless device.
    URI
    http://hdl.handle.net/11071/6163
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    • MCOM Theses and Dissertations (2018) [28]

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