Factors influencing adoption of mobile banking in Kenya: a case of commercial banks’ customers in Nairobi County

Abstract

Mobile banking which is also known as M-banking is an innovation perpetuated by the widespread of mobile communication technology. Mobile banking offers a support system that allows customers to interact and access banking services from their comfort zone; through the connection between a mobile phone device, an individual and business bank account. Classified under electronic banking, the term mobile banking lies where internet banking also falls. To use internet banking one would need a computer that is connected to the internet whereas using mobile banking requires a wireless device.