Show simple item record

dc.contributor.authorDalizu, Jackie Mwendwa
dc.date.accessioned2018-11-01T10:33:35Z
dc.date.available2018-11-01T10:33:35Z
dc.date.issued2018
dc.identifier.urihttp://hdl.handle.net/11071/6058
dc.descriptionSubmitted in partial fulfillment of the requirements for the Degree of Master of Business Administration at Strathmore Universityen_US
dc.description.abstractThe main objective of the study was to examine the effects of operational management practices on the performance of health insurance companies in Kenya. The study was guided by the following specific objectives: To establish the effects of process and capacity design on the performance of health insurance companies in Kenya; To determine the effects of layout design on the performance of health insurance companies in Kenya; To examine the effects of service design on the performance of health insurance companies in Kenya and; To establish the effects of quality management on the performance of health insurance companies in Kenya. Descriptive re-search design was chosen for the study since it was appropriate for the review of the research questions. This study only focused on five health insurance companies which included: AAR, Jubilee, UAP, Heritage, and Resolution insurance companies. These insurance companies focus mainly on providing health insurance services. The population for the study comprised of employees working in various departments in the health insurance firms such as audit, claims, underwriting, operations, sales & marketing, legal, accounting & finance, customer service, and human resources departments. The study used purposive sampling technique to sample 130 respondents. Primary data was collected using self-administered questionnaires while secondary data was sourced from the websites of the Insurance Regulatory Authority such as AKI insurance websites, the Capital Markets Authority addressing overall performance of insurance companies in Kenya. The data was coded into SPSS 22 for subsequent data analysis through descriptive statistics and inferential statistics. The findings of the study revealed that process and capacity de-sign, layout design, service design and quality management aids in diminishing times for new item's improvement and commercialization, and also ensures flexibility of organization in adapting to different operational capacity thereby in overall improvement in the performance of the firms.en_US
dc.language.isoenen_US
dc.publisherStrathmore Universityen_US
dc.titleEffects of operational management practices on the performance of health insurance companies in Kenyaen_US
dc.typeThesisen_US


Files in this item

Thumbnail

This item appears in the following Collection(s)

Show simple item record