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dc.contributor.authorNjogu, Mary Wanjiru
dc.date.accessioned2018-10-30T10:21:17Z
dc.date.available2018-10-30T10:21:17Z
dc.date.issued2018
dc.identifier.urihttp://hdl.handle.net/11071/6034
dc.description.abstractEmergency department (ED) overcrowding is a major barrier to safe and efficient health services delivery across hospitals. This study sought to identify and assess factors contributing to overcrowding at the ED of the St. Francis Community Hospital in Nairobi. The objectives were to describe the patterns of association between patients’ characteristics and overcrowding at the emergency department of the hospital, examine the institutional factors that contribute to overcrowding and determine the extent to which the hospital is complying with its own throughput target of four hours per client. A quantitative cross-sectional study was subsequently done with patients and staff over a two-week period. Data was collected using a questionnaire. Descriptive statistics were used to describe the association between patients’ characteristics and overcrowding. Non-parametric tests (factor analysis) were used to describe institution factors that contribute to overcrowding, with Wilcoxon rank test being used to check whether patients took the four-hour ED timeframe specified in the hospital charter. The IBM-SPSS Statistics software was used for analysis. The study found that different patient characteristics contributed to overcrowding at the ED. Patient factors included age, mode of arrival, level of education and gender. Institutional factors contributing to overcrowding included nursing staff shortage, excessive time spent at the laboratory, poor coordination of workers, and an overall lack of inpatient beds, admissions rooms, and other resources. The hospital was found not to comply with the four-hour per-client throughput target specified on the charter. The study showed that overcrowding is a multifaceted challenge caused by a combination of patient, policy, and institutional factors. Study findings will inform policy and practitioners on areas to focus on in trying to reduce ED overcrowding and improving patient flow and experience through the health system.en_US
dc.language.isoenen_US
dc.publisherStrathmore Universityen_US
dc.subjectEmergency departmenten_US
dc.subjectEfficient health servicesen_US
dc.subjectOvercrowdingen_US
dc.subjectPatients’ characteristicsen_US
dc.subjectInstitutional factorsen_US
dc.titleFactors contributing to overcrowding at the emergency department of the St. Francis community Hospital in Nairobi Kenyaen_US
dc.typeThesisen_US


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