Enhancing DeLone & McLean model to improve effectiveness of academic management systems: case of Strathmore University
Nyatuka, Danny Ronald
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The massive investment in Information and Communication Technologies (ICTs) witnessed in higher education institutions (HEIs) in the recent past has led to constrained budgets. As a result, the relevant authorities now demand for accountability on performance of these investments from managers. Consequently, this situation has prompted the need for appropriate tools to measure the effectiveness of these investments however; evidence from literature has indicated a paucity of academic (or formal) ICT evaluation research in the higher education (HE) sector. Being unexceptional to the aforementioned issues, Strathmore University (SU) is faced with similar challenges. According to SU Internal Audit Report of 2014, risk-based internal IT audits were being used in evaluating its Academic Management System (AMS). However, this approach has been considered insufficient since it is faced with several limitations hence could not measure the system’s effectiveness exhaustively to facilitate appropriate corrective action. More so, SU management has recognized AMS among platforms to be used in strengthening institutional capacity to implement the University’s strategic plan 2015/2015.The aim of this study therefore,was to enhance DeLone & McLean model in SU context to improve the effectiveness of AMS,towards achieving the University goals. A case study approach was adopted whereby 3 senior staff were interviewed while online surveys were used to collect data from a total sample population of 311 respondents, who were users of AMS from within SU community. An enhanced version of D&M model was developed in SU context to improve the effectiveness of AMS. The new model incorporates the theory of formative continuous participative evaluation (formative CPE), which provides guidelines for implementing the new model.