• Login
    View Item 
    •   SU+ Home
    • Research and Publications
    • School of Management and Commerce (SMC)
    • SMC Projects, Theses and Dissertations
    • MCOM Theses and Dissertations
    • MCOM Theses and Dissertations (2017)
    • View Item
    •   SU+ Home
    • Research and Publications
    • School of Management and Commerce (SMC)
    • SMC Projects, Theses and Dissertations
    • MCOM Theses and Dissertations
    • MCOM Theses and Dissertations (2017)
    • View Item
    JavaScript is disabled for your browser. Some features of this site may not work without it.

    The Influence of contractor relationships on total quality management practices in the construction industry in Kenya

    Thumbnail
    View/Open
    Full text thesis (1000.Kb)
    Date
    2017
    Author
    Njenga, Robert Chege
    Metadata
    Show full item record
    Abstract
    This study investigated the influence of contractor relationships on total quality management practices in context of the Kenyan construction industry. The study was guided by five specific objectives: to establish total quality management practices among contractors in the Kenyan construction industry; to analyze influence of contractor-client relationship on total quality management practices among contractors in the Kenyan construction industry; to analyze influence of contractor-subcontractor relationship on total quality management practices among contractors in the Kenyan construction industry; to analyze influence of contractor-supplier relationship on total quality management practices among contractors in the Kenyan construction industry; to examine barriers to total quality management practices among contractors in the Kenyan construction industry. The study was premised on Juran’s, Deming’s and Six Sigma theories on total quality management. This study applied a cross-sectional research design. The target population for the study is 5,777 contractors as registered by the National Construction Association (NCA) in Nairobi County. The sample size was established at 197 contractors. The study adopted stratified random sampling procedure. A structured questionnaire was used to collect data for the study. Data analysis techniques used were central tendency (mean, standard deviations, percentages), correlation and regression analysis using SPSS Version 22. The data was presented in tables and charts and researcher’s interpretation. The findings showed that contractor-client relationships had the most significant effect on TQM practices, customer focus and management was the most practiced TQM principle and procedural barriers are a hindrance to TQM practices in the construction industry in Nairobi County. The study concludes that contractor relationships have a positive effect on TQM practices in the Kenyan construction industry. The study recommends that customer focus and management should be the focus of contractors in practicing total quality management in their work. Through collaborating and cooperating with the client during the construction process means that contractors can be able to meet the client quality requirements thus achieving total quality management.
    URI
    http://hdl.handle.net/11071/5764
    Collections
    • MCOM Theses and Dissertations (2017) [23]

    DSpace software copyright © 2002-2016  DuraSpace
    Contact Us | Send Feedback
    Theme by 
    Atmire NV
     

     

    Browse

    All of SU+Communities & CollectionsBy Issue DateAuthorsTitlesSubjectsThis CollectionBy Issue DateAuthorsTitlesSubjects

    My Account

    Login

    DSpace software copyright © 2002-2016  DuraSpace
    Contact Us | Send Feedback
    Theme by 
    Atmire NV