Factors influencing adoption and utilization of information technologies in the traffic police department : case of Nairobi County, Kenya
Thanga, Charles T.
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The study sought to examine factors influencing adoption and utilization of ICT in the traffic police department of the Kenya Police Service in Nairobi County. The descriptive-exploratory research design was adopted where the primary instrument for data collection was the questionnaire. 47 police officers, chosen out of a simple random sampling, participated in the study. Descriptive statistics were used to analyze the data which was then presented in tables and figures. The main findings of the study were: majority of the study participants were aware of the information they needed to perform traffic policing effectively; the traffic officers required information of car ownership and insurance information; the respondents indicated that the significant use of ICT in the traffic police department is for communication. The study also found that timeliness of information was a very significant factor that affected traffic policing. Lack of training on use of ICT coupled with use of out dated ICT was the major constraints attributed to low utilization of ICT in traffic policing. The study concluded that information on the owner of the car was a significant information resource for traffic policing. Also, although most of the information required by traffic police officers exists, it is not available to them in real time which limits their effectiveness in controlling, monitoring and preventing traffic issues that may arise. The study recommends implementation of an information sharing model and platform between relevant agencies to enhance traffic policing. This platform would include the traffic police department, Kenya Revenue Authority (KRA), insurance companies and the National Transport Safety Authority (NTSA). Information related to traffic policing should also be available to the personnel department in real time, to allow for efficient action to be taken.