Competence and critical success factor development as an avenue for achieving sustainable micro and small enterprises in Africa
Katwalo, Allan Mulengani
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This paper explores the case for defining the critical success factors (CSFs) that are necessary for the growth of the micro and small enterprises in East Africa. The paper reviews some literature on identification and development of competencies and CSFs. The paper uses two case studies to argue that CSFs should be framed more explicitly within the micro small enterprise (MSE) planning process. The paper highlights some of the CSFs that appear to hold the key to successful growth and development of MSEs using two cases from Kenya. The paper concludes by showing the need for further research to more clearly identify and define the CSFs which MSEs in the region need to fully articulate and manage in order to succeed and grow.