Postal Corporation of Kenya help desk system

Abstract

Caring for your users is becoming a priority rather than a luxury, to most companies In todav s world customer care even in the websites is a must for a business to stay afloat. This paper will describe the creation of a help desk system that will be able to offer the users help whenever they need it. The researcher's system has been based on Postal Corporation of Kenya Company,Postal Corporation of Kenya (PCK) is a parastatal that mainly deals in the communication industrv PCK is a fast growing company and this is shown by recently introducing the posta surf Posta surf is an initiative that enables the entire posta fraternity to be able to access the Internet via the VSAT (Very Small Aperture Terminal) technology All the postas are interlinked using VSAT hence creating a network.Thus this system wishes to take advantage of the existing network by creating an online system.This is achieved by creating a user-friendly interface that can be accessed easily through the intranet. The data is captured to the system's database. Thus this allows for the Administrator to solve the problems that have been posted. All this is done with the help of well-structured relational restructuring techniques,We have achieved the design, implementation, and preliminary evaluation of the help desk svstem The system has also been thoroughly tested and thus ensuring that most of the functionalities are in the proper working conditions.