Strathmore Business School (SBS)
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Recent Submissions
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Assessing factors influencing the uptake of the health insurance subsidy program: a case of Turkana Central Sub county in Kenya
(Strathmore University, 2018)The attainment of universal health coverage is a top global priority as advanced by WHO and member countries, including Kenya. Social health insurance schemes, like the Health Insurance Subsidy for the Poor serve as one ... -
An analysis of the effect of crowdfunding platforms in enhancing the financing sources for micro, small and medium enterprises (MSMEs) in Kenya
(Strathmore University, 2018)The Micro, Small and Medium Enterprise (MSME) sector plays a significant role in the Kenyan economy, offering opportunities for employment and innovation. However, there exist a financing gap due to limited personal finances, ... -
The Influence of strategic alliances on competitiveness of internationally ranked law firms in Kenya
(Strathmore University, 2018)Law firms, just like other forms of for-profit legal entities, operate with the aim of maximizing profits. Law firms have used various strategies to achieve this goal, in particular and the focus of this study, entering ... -
Promoting domestic tourism in Kenya: an assessment of economic significance and opportunities for tourism stakeholders in Nairobi
(Strathmore University, 2018)Domestic tourism provides critical support to tourism industry in several areas of performance including seasonality, regional dispersal and increased domestic spending. A vibrant domestic tourism industry can generate ... -
Factors influencing customer satisfaction with services offered by Safaricom mobile cellular network
(Strathmore University, 2018)Creating satisfied and loyal customers is a key concern of managers today and it will remain in the future. It is well accepted that customer satisfaction is both a goal and a marketing tool for customer-centred companies. ... -
The influence of formal and informal mentoring approaches on leadership development: a study of women in technology in Kenya
(Strathmore University, 2018)Leadership development is a challenging aspect of talent management within the information communication technology industry in Kenya. As part of the strategies to bridge career development gaps, mentoring is one approach ... -
Assessing the effect of electronic word of mouth (E-WOM) aspects on destination image: a case of vacation tourists visiting Mombasa, Kenya
(Strathmore University, 2018)The development of the Internet and improvements in information and communication technologies (ICTs) allow consumers to share their opinions and experiences of products and services with other consumers through electronic ... -
Factors affecting employees’ voluntary turnover: a case of Deloitte & Touche Kenya
(Strathmore University, 2018)Staff turnover has been regarded as an overall measure or indication of organizational functionality. When employees are dissatisfied with their job, they tend to withdraw in order to try to minimize their exposure to the ... -
The relationship between interbank transaction volume and exchange rate volatility in the Kenyan Shilling against the US Dollar
(Strathmore University, 2018)The stability of exchange rate of a currency is an integral function of the overall economic performance of a country. This study sought to evaluate the effect of interbank transaction volumes on the exchange rate volatility ... -
Establishing the determinants of shared value Innovation’s contribution to persons at the bottom of the pyramid
(Strathmore University, 2018)This study looks at the determinants of shared value innovation’s contribution in improving the quality of life of persons at the bottom of the pyramid. Shared value which is a key constituent of this study is defined as ... -
An Analysis of the relationship between systematic risk and stakeholder's return: a case of companies listed on Nairobi Securities Exchange
(Strathmore University, 2018)This study sought to analyse the relationship between systematic risk and shareholders' return with specific reference to companies listed on the NSE. The study focused on the following questions: what is the firms' specific ... -
Role of organizational characteristics in the motivation of Generation Y employees in the Kenyan banking industry
(Strathmore University, 2018)The ability of banking institutions to motivate generation Y (Millennials) employees will play a strategic role in improving company performance and competitiveness in the industry. The main purpose of the study was to ... -
Effects of co-payments on utilization of healthcare services at a private out-patient facility: a case study of AAR healthcare Kisumu Out-patient Centre
(Strathmore University, 2018)Rising cost of healthcare is a concern worldwide. In Kenya, this has seen insurance companies report losses despite increase in premiums. In order to control the rising costs, insurance companies have introduced co-payments ... -
Using Health Management and Information Systems for decision making: an exploratory study in private sector level 3 & 4 health centres in Narok
(Strathmore University, 2018)In the recent past there has been a rapid uptake in the deployment and use of HMIS by private facilities in Kenya. It is unclear how private sector managers have implemented these systems and whether they are using these ... -
Influence of board diversity on the financial performance of commercial banks in Kenya
(Strathmore University, 2018)This study’s purpose was to explore the effect of board diversity in leadership on corporate financial performance. Specifically, the study aimed at determining the effect of board diversity on financial performance of ... -
Effects of working environment on job satisfaction among physicians in Public Health Sector of Nairobi County
(Strathmore University, 2018)Job satisfaction is the feeling of pleasure and achievement that one experiences in his/her job when they know that their work is worth doing; or the degree to which work gives feeling of pleasure. WHO refers to human ... -
The Effect of talent management practices on employee retention in state corporations in Uganda: a case of National Social Security Fund
(Strathmore University, 2018)The aim of this study was to assess The Effect of Talent Management Practices on Employee Retention in State Corporations in Uganda; A Case of National Social Security Fund (NSSF). The research objectives were to ascertain: ... -
The Effect of service quality on customer loyalty: a case of the Laundromatt Company in Nairobi.
(Strathmore University, 2018)The relationship between service quality and customer loyalty remains a significant area of interest for scholars and business practitioners owing to the latter’s impact on the bottom line. This study investigated the ... -
An Assessment of the impact of mobile payments on the adoption of e-Government services in Kenya: a case study of eCitizen
(Strathmore University, 2018)In its decade of existence, mobile money has achieved higher adoption and usage rate in Kenya than any other country globally, allowing citizens to make payments for services in nearly all sectors. One such service is the ... -
Assessment of determinants of enterprise resource planning implementation by small and medium enterprises in Kenya: a case of Nairobi county
(Strathmore University, 2018)ABSTRACT The study offers important guidelines to companies implementing an ERP system and develops a coherent conceptual framework that thoroughly investigates the determinants of the effective implementation of an ERP ...
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