Influence of talent management practices on service delivery of doctors at Nairobi City County

Abstract

The aim of talent management is to improve the availability and utilization of talented employees through streamlining the attraction, training and development and retention practices that in tum have an impact on business performance. A reliable and dedicated health workforce is required to ensure efficient and effective service delivery. However, this has not been the case as witnessed by the frequent industrial unrests by health workforce including doctors that has interrupted services in the hospitals. This research study sought to identify influence of talent management practices on service delivery of doctors in Nairobi City County. The specific objectives of the study were to detem1ine how attraction, training and development and retention practices influence service delivery of doctors in Nairobi City County. Quantitative research method was applied in the study using a questionnaire. The target population was 233 doctors. The 145 doctors chosen from the four County Hospitals as respondents were a result of stratified random sampling. Data was analyzed through SPSS and interpretation through quantitative methods as per research objectives and questions. The study found that there is a positive correlation between attraction, training and development and service delivery of doctors in the four county hospitals in Nairobi City County. There was a positive association such that any improvement in the attraction, training and development practices will lead to a significant increase in service delivery. Employee retention however did not have an association with service delivery. This study recommends that there is need to relook the employee attraction and retention and reinforce employee training among doctors in Nairobi City County in a bid to improve service delivery. This implies that talent management practices should be of great concern to stakeholders at policy, management and regulator perspectives to enable organizations to achieve high performance leading to effective and efficient service delivery.