MBA Theses and Dissertations (2022)

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Browsing MBA Theses and Dissertations (2022) by Subject "eConveyancing"

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    The Role of change management on the adoption of the E-Conveyancing system by internationally ranked law firms in Kenya
    (Strathmore University, 2022) Ndegwa, Faith Wanjiku
    As the global legal culture and mindset are evolving, lawyers are increasingly adopting new ways of operating especially on information technology and digitization of systems and processes for the past decade or so. Change management practices have been employed in dealing with transition or transformation of organizational processes or technologies from a current state to a desired future state to ensure successful implementation. Kenya’s eConveyancing system is one such technological innovation and requires appropriate change management for a smooth, effective, and efficient transition from the manual to the automated system. However, a gap exists on the change management practices implemented in moving from the manual to the electronic system of conveyancing. The purpose of this study therefore was to fill the gap by researching the effects of preparing for change, managing change, and sustaining change on the adoption of eConveyancing by internationally ranked law firms in Kenya. The study was anchored on Kotter’s Change Management Model as well on the Technology Acceptance Model. The study used a descriptive cross sectional research design to collect and analyze the data. The targeted population of the study consisted of 37 internationally recognized Law firms in Kenya, and a structured questionnaire was used to collect the data. Data was analyzed using descriptive statistics, correlation analysis and regression analysis and presented using frequency tables. Regression analysis established that there was a statistically significant correlation between the variables. The study therefore concluded that the three change management variables investigated (that is, preparing for change, managing change, and sustaining change) have a significant effect on the adoption of eConveyancing by internationally ranked law firms in Kenya. The study contributes to theory by building onto Kotter’s Change Management Model as well as the Technology Acceptance Model and improves on studies on change management and the adoption of technology. These results are expected to contribute to policy, practice and academia and contribute positively to digital transformation by law firms practicing in Kenya. The study was limited by the use of a descriptive cross-sectional survey and could have benefited from a longitudinal approach. Finally, the study recommends further comparative studies on the role of change management in the adoption of eConveyancing by law firms in different countries that practice eConveyancing.