MBA Theses and Dissertations (2022)

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Browsing MBA Theses and Dissertations (2022) by Subject "Change management"

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    Effect of employee involvement in change management on project performance: a case of the road construction industry in Nairobi County
    (Strathmore University, 2022) Changwo, Ruth Jebet
    Employee involvement is among the important factors affecting successful implementation of organisational change, therefore their involvement in the planning, execution and evaluation of change is vital to the success of any business’ performance. The general objective of the study was to determine the effect of employee involvement in change management on the project performance of the road construction industry in Nairobi County. Specific objectives in this study were to determine the effect of employee involvement in the planning of change management on project performance of the road construction industry in Kenya; to establish the influence of employee involvement in the execution of change management on project performance of the road construction industry in Kenya; to determine the effect of employee involvement in the evaluation of change management on project performance of the road construction industry in Kenya. This study was based on the project management competency theory as well as the ADKAR change management model. The research implemented a descriptive research design. Data was collected from 151 respondents in three road construction firms classified as NCA 1 in Nairobi County. The research used questionnaires to collect data. Data collected was processed using Statistical Package for the Social Sciences (SPSS). The analysed data was presented using charts, bar graphs, and tables. The research was able to obtain 66.5% response rate. The findings of the research indicate that 23.58% (R2= .2358) project performance were determined by employee involvement in change management. The multiple regression model used deduced that employee involvement in planning, execution and evaluation of change contribute positively towards project performance with coefficients being 0.0953, 0.06576 and 0.2255 respectively. The study therefore concludes that there is a statistically significant positive association between project performance and employee involvement in planning, execution and evaluation of change with employee involvement in evaluation being the most impactful. The study recommends that road construction companies promote employee involvement in change management in order to positively impact their project performance as well as call on academics to further the research by examining intervening variables that may affect the relationship between the two.
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    The Role of change management on the adoption of the E-Conveyancing system by internationally ranked law firms in Kenya
    (Strathmore University, 2022) Ndegwa, Faith Wanjiku
    As the global legal culture and mindset are evolving, lawyers are increasingly adopting new ways of operating especially on information technology and digitization of systems and processes for the past decade or so. Change management practices have been employed in dealing with transition or transformation of organizational processes or technologies from a current state to a desired future state to ensure successful implementation. Kenya’s eConveyancing system is one such technological innovation and requires appropriate change management for a smooth, effective, and efficient transition from the manual to the automated system. However, a gap exists on the change management practices implemented in moving from the manual to the electronic system of conveyancing. The purpose of this study therefore was to fill the gap by researching the effects of preparing for change, managing change, and sustaining change on the adoption of eConveyancing by internationally ranked law firms in Kenya. The study was anchored on Kotter’s Change Management Model as well on the Technology Acceptance Model. The study used a descriptive cross sectional research design to collect and analyze the data. The targeted population of the study consisted of 37 internationally recognized Law firms in Kenya, and a structured questionnaire was used to collect the data. Data was analyzed using descriptive statistics, correlation analysis and regression analysis and presented using frequency tables. Regression analysis established that there was a statistically significant correlation between the variables. The study therefore concluded that the three change management variables investigated (that is, preparing for change, managing change, and sustaining change) have a significant effect on the adoption of eConveyancing by internationally ranked law firms in Kenya. The study contributes to theory by building onto Kotter’s Change Management Model as well as the Technology Acceptance Model and improves on studies on change management and the adoption of technology. These results are expected to contribute to policy, practice and academia and contribute positively to digital transformation by law firms practicing in Kenya. The study was limited by the use of a descriptive cross-sectional survey and could have benefited from a longitudinal approach. Finally, the study recommends further comparative studies on the role of change management in the adoption of eConveyancing by law firms in different countries that practice eConveyancing.