MSIT Theses and Dissertations (2012)

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An evaluation and turnaround strategy for troubled ERP projects;
(Strathmore University, 2012-02) Luseno, Chamwama J.
A troubled system, also referred to as a challenged system, is one that is delivered; behind schedule, or exceeds budgets, yet does not meet user requirements. A lot of research has been conducted on software project failures, and literature abounds' documenting the devastation these have had on organizations world over.. ERP system implementations tend to be large, complex technology-intensive projects. They are prone to ending up troubled and inevitably fail if the necessary executive intervention is not taken in good time. Whether a troubled project succeeds or fails depends on the effectiveness of managerial actions taken to tum around or redirect such projects: Before .such actions are taken, however, management must recognize the problem and take appropriate corrective measures. This study seeks to relate symptoms documented in existing literature and troubled . . software projects to a local case and the applicability of current documented turnaround frameworks. It draws on literature on the self justification theory (Broeckner, 1992) on escalation theory. The case is based.