SBS PhD Theses

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Browsing SBS PhD Theses by Author "Ominde, D. K."

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    An Assessment tool for ICT stakeholder integration and infrastructure performance improvement: case Kenya
    (Strathmore University, 2021) Ominde, D. K.
    The poor performance of infrastructural projects in the country has been partly attributed to the lack of an evaluation framework for these projects, especially in terms of the stakeholder management model, and need to look into how the projects can achieve their optimal success formed the research problem of the study. This was to be pursued through the development of an assessment tool for stakeholder integration and infrastructure performance improvement in the ICT sector. The specific objectives of the research study were to establish the complexity of project delivery and propose improvements to policy makers and senior project practitioners in the ICT sector in Kenya. Moreover, the study was keen to identify key stakeholder integration determinants that can be used by policy makers and senior project practitioners to enhance ICT infrastructure project planning in Kenya. Additionally, the study focused on identifying some of the key performance metrics that are specific, measurable and relevant to the achievement of stakeholder integration and ICT infrastructure planning in Kenya. In addition, the study was keen to assess how infrastructure policy makers and senior project practitioners can prioritise and ensure there is a holistic end-to-end commitment to realise the defined benefits of ICT infrastructure projects in Kenya. Finally, the research proposed an assessment tool that comprises stakeholder integration, project complexity and performance metric determinants, which can be used to enhance the delivery of ICT projects in Kenya. The study adopted mixed methods research design, specifically, exploratory sequential design to examine how ICT project practitioners and policy makers can improve ICT project delivery. A total of 500 participants formed a target sample for the quantitative method; 290 participants responded and 286 of the filled-in questionnaires were found to be useful for the analysis. For the qualitative method, 47 participants were interviewed, and the data was analysed through NVivo. The number of participants was considered adequate with regards to the context of the study and the realisation of the objectives, which aimed to propose an assessment tool for ICT project delivery in Kenya. Data analysis comprised descriptive statistics, a reliability test, a correlation test and principal component analysis. Validity and reliability were attained through the assessment of the plausibility of variables in relation to the existing knowledge on integration of stakeholders, project complexity and key performance metrics within the context of delivery of ICT projects. The assessment tool was verified through focus discussions with participants. Research rigour was achieved through verification and validation of the methodology coherence and data analysis. The findings of the study suggest that ICT performance be measured against the achievement of stakeholder integration and realisation of benefits. Commitment to project objectives, competence of key stakeholders, alignment of stakeholder skills, understanding of core project processes and addressing stakeholder needs and expectations were found to be key to stakeholder integration. Through theory elaboration, the study structured the sequence relations of project management and stakeholder management constructs that could be used to assess and optimise the delivery of ICT infrastructure projects. The findings gave the novelty of the research study to be viewed from two perspectives: ▪The research study findings intended to streamline the delivery of ICT projects in Kenya as a way of enhancing the performance of these projects. The development of an assessment tool for the evaluation of stakeholders delivering ICT projects in Kenya is likely to be an important step in addressing the missing link between theory and practice. ICT project practitioners now have an assessment tool on which they will be able to base their project delivery model as a way of enhancing the outcome of their project. ▪From a policy viewpoint, the research study findings are likely to form part of the appraisal models that the government apply in monitoring the progress of ICT stakeholder integration. As already noted, the final outcome of the research was the proposal of an assessment tool that can be used by infrastructure policy makers and senior project practitioners in Kenya to ensure a mind-set of accountability and a structured approach to ICT project planning and stakeholder integration. Keywords: Information communication technology (ICT), Key performance metrics, Stakeholder integration, Benefit realisation, Project complexity