MBA-HCM Theses and Dissertations (2022)

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Browsing MBA-HCM Theses and Dissertations (2022) by Author "Kinyanjui, Mercy Wambui"

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    Determinants of quality of healthcare services at Kenya Defence Forces Memorial Hospital
    (Strathmore University, 2022) Kinyanjui, Mercy Wambui
    New trends show that patients are attaching more importance to quality of healthcare service than ever before. However, problems have arisen with relation to quality of healthcare services provided in a majority of health facilities probably because of incapacitated personnel, insufficient resources, and psychical facilities, availability of drugs, lack of proper leadership and recently devolution of health services in Kenya. While the Kenya Defence Forces Memorial Hospital is different since it is a military based hospital that offers services to the military personnel and the families. Therefore, this study sought to establish the determinants of quality of healthcare services at Kenya Defence Forces Memorial Hospital. Specific objectives were to determine the effects of staffing, diagnostic services, physical facilities and availability of drugs on quality of healthcare services at Kenya Defence Forces Memorial Hospital. The study adopted a descriptive survey research design. This study was conducted at the Kenya Defence Forces Memorial Hospital in Nairobi; this was the unit of analysis. The study target population was 2,760 patients; simple random sampling method was used to select a sample of 197 respondents and the questionnaire was the tool for data collection. The data was analyzed through descriptive and inferential statistics with the help of Statistical Package for Social Sciences (SPSS) version 22. The study found that staffing, diagnostic services, physical facilities and availability of drugs had a weak significant relationship with quality of healthcare services. The study recommends that the government should increase the funding of the KDF Memorial Hospital and also provided with more medical equipment to enhance healthcare quality.