MCOM Theses and Dissertations (2023)

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Browsing MCOM Theses and Dissertations (2023) by Author "Owino, P. O."

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    Effect of digital payments interoperability on revenue collection for supermarkets in Nairobi, Kenya
    (Strathmore University, 2023) Owino, P. O.
    Innovation supported by technology is a key driver for business performance in the wake of tough economic situation businesses are facing post COVID and further escalated by the war in Ukraine. Businesses are recording declining revenues and hence the need to reorganize their operations to be fit for the future. The objective of the study was to determine the effect of digital payments interoperability on revenue collection for supermarkets in Nairobi, Kenya. The specific objectives were to determine the effect of acceptability, speed of transactions, traceability and the moderating effect of security on digital payments interoperability and revenue collection for supermarkets in Nairobi, Kenya. The study used Technology Acceptance theory and Transactions Cost theory. The positivism research philosophy was adopted for the study. The study focused on major supermarkets in Nairobi and data was collected from the management staff of these organizations to examine adoption of digital payment interoperability within the supermarkets. A descriptive correlational research design was employed in the study. The study targeted 468 employees from accounting, finance, information communication technology (ICT), operations and procurement departments from 18 supermarkets registered with RETRAK in Nairobi County. Purposive sampling was used, where all the ninety heads of departments from the supermarkets were selected as respondents. The researcher employed primary data which was collected through structured questionnaires that were closed ended. The researcher conducted a pilot study where 10 employees from the supermarkets were used to check reliability and validity of instruments. The study found that acceptability, speed of transactions and traceability of digital payments interoperability had a significant positive effect on revenue collection for supermarkets in Nairobi, Kenya. In addition, security has a significant moderating effect on digital payments interoperability and revenue collection for supermarkets in Nairobi, Kenya. The study recommends that policymakers should ensure that digital payment systems are secure and protect customer data. Governments can encourage innovation in digital payment systems by providing funding for research and development, as well as offering tax incentives to businesses that develop innovative digital payment solutions. The firms can encourage the development of interoperable digital payment systems that can work across different platforms and devices. To further encourage adoption of digital payments the supermarkets can provide incentives to customers. The supermarkets can also work to educate consumers about the benefits and risks of using digital payment systems. Key Words: Acceptability, digital payments interoperability, revenue, security, speed of Transactions, traceability.