MBA-HCM Theses and Dissertations

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Browsing MBA-HCM Theses and Dissertations by Author "Aden, Bulle Rukia"

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    Factors influencing motivation and job satisfaction among healthcare workers at Garissa County Referral Hospital
    (Strathmore University, 2021) Aden, Bulle Rukia
    Motivation of healthcare workers is as important as is in other organizations, to be able to provide quality care to patients and ensuring better productivity of staff especially in public sector institutions. Low motivation has led to migration of health workers from low income countries to developed countries, being particularly grave in conflict zones among LMICs. An example in Kenya is the counties bordering Somalia such as Garissa and Mandera. The major challenges in providing health care services in Garissa County are the vastness of the county, poor road networks, insecurity including terrorist threats and frequent diseases outbreaks. Moreover, severe shortage of health personnel coupled with high level of staff quitting is a major hindrance to service delivery. The aim of this study was to identify factors which contribute to job satisfaction and job dissatisfaction among healthcare workers at Garissa County Referral Hospital. It determined which of Herzberg's motivation-hygiene factors are given greater value by healthcare workers at Garissa County Referral Hospital. The study focused on two medical professions namely; medical doctors, and nurses. Herzberg dual-factor theory was used as the framework for this study. The design of the study was based on a quantitative analysis approach using a survey methodology to determine factors that workers see important to their job satisfaction. In this study out of 189 respondents who were targeted, 171 of them responded to the online questionnaire. This represented 90.5% of the target population. From the findings, 18(62.1 %) of the medical doctor employees were male while the 37.9%. female. On the other hand, 99(69.7%) of the nurse employees were male while 43(30.3%) were female. Majority of the respondents were satisfied with these motivators; responsibility, advancement, possibility for growth with a mean score of 4.15, 4.08 and 4.06 respectively. However, most of the respondents were highly dissatisfied with the motivator factor recognition. Concerning the hygiene factors, majority of the respondents were highly satisfied that their job is permanent and pensionable (Job security) - 4.74. They were neutral with on Interpersonal relations-peers (3.73), status (3.69), working conditions (3.54) and company policies and administration (3.51). From the analysis of coefficient of determination (R2); it was concluded that job satisfaction explained 83% of the intention to leave the organization among healthcare workers at Garissa County Referral Hospital.