• Login
    Search 
    •   SU+ Home
    • Research and Publications
    • Strathmore Business School (SBS)
    • SBS Projects, Theses and Dissertations
    • MBA Theses and Dissertations
    • MBA Theses and Dissertations (2018)
    • Search
    •   SU+ Home
    • Research and Publications
    • Strathmore Business School (SBS)
    • SBS Projects, Theses and Dissertations
    • MBA Theses and Dissertations
    • MBA Theses and Dissertations (2018)
    • Search
    JavaScript is disabled for your browser. Some features of this site may not work without it.

    Search

    Show Advanced FiltersHide Advanced Filters

    Filters

    Use filters to refine the search results.

    Now showing items 1-2 of 2

    • Sort Options:
    • Relevance
    • Title Asc
    • Title Desc
    • Issue Date Asc
    • Issue Date Desc
    • Results Per Page:
    • 5
    • 10
    • 20
    • 40
    • 60
    • 80
    • 100
    Thumbnail

    Assessing the uptake of Mobile Banking as perceived by employees of Commercial Banks in Kenya 

    Ngunyi, Susan Nyaguthi (Strathmore University, 2018)
    Studies have indicated need for Commercial Banks to move from traditional banking norm of brink and motor and embrace technology to improve quality of customer’s service, improve customer satisfaction, reduce operational ...
    Thumbnail

    Management perception of influence of service quality on customer satisfaction among Commercial Banks in Kenya: a case study of Equity Bank 

    Wachira, Lorna (Strathmore University, 2018)
    Equity Bank was selected for the case study because, it continued to register significant growth in financial performance while the larger proportion of . For instance, the bank’s profit before tax improved from 17.4 Billion ...

    DSpace software copyright © 2002-2016  DuraSpace
    Contact Us | Send Feedback
    Theme by 
    Atmire NV
     

     

    Browse

    All of SU+Communities & CollectionsBy Issue DateAuthorsTitlesSubjectsThis CollectionBy Issue DateAuthorsTitlesSubjects

    My Account

    Login

    Discover

    AuthorNgunyi, Susan Nyaguthi (1)Wachira, Lorna (1)Subject
    Commercial Banks in Kenya (2)
    Customer satisfaction (1)Equity Bank (1)Management perception (1)Mobile banking uptake (1)Online Banking (1)Service quality (1)... View MoreDate Issued2018 (2)Has File(s)Yes (2)

    DSpace software copyright © 2002-2016  DuraSpace
    Contact Us | Send Feedback
    Theme by 
    Atmire NV