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Assessing the uptake of Mobile Banking as perceived by employees of Commercial Banks in Kenya
(Strathmore University, 2018)
Studies have indicated need for Commercial Banks to move from traditional banking norm of brink and motor and embrace technology to improve quality of customer’s service, improve customer satisfaction, reduce operational ...
Management perception of influence of service quality on customer satisfaction among Commercial Banks in Kenya: a case study of Equity Bank
(Strathmore University, 2018)
Equity Bank was selected for the case study because, it continued to register significant growth in financial performance while the larger proportion of . For instance, the bank’s profit before tax improved from 17.4 Billion ...