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    Assessing the uptake of Mobile Banking as perceived by employees of Commercial Banks in Kenya 

    Ngunyi, Susan Nyaguthi (Strathmore University, 2018)
    Studies have indicated need for Commercial Banks to move from traditional banking norm of brink and motor and embrace technology to improve quality of customer’s service, improve customer satisfaction, reduce operational ...
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    The Effect of service quality on customer loyalty: a case of the Laundromatt Company in Nairobi. 

    Wanyoike, Samuel (Strathmore University, 2018)
    The relationship between service quality and customer loyalty remains a significant area of interest for scholars and business practitioners owing to the latter’s impact on the bottom line. This study investigated the ...
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    Effect of Electronic Medical Record Systems on the delivery of hospital services in Kenya: an operational efficiency perspective 

    Marete, Kevin (Strathmore University, 2018)
    Delivery of hospital services has been experiencing various challenges such as escalating costs of care delivery. Spending in healthcare is wasted due to operational inefficiency leading to poor healthcare outcomes. Health ...
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    Preferences influencing consumer’s choice of a nightclub in Nairobi County 

    Makau, Skeeter N. (Strathmore University, 2018)
    This research sought to examine the preferences affecting consumer‟s choice of a nightclub. It had three objectives; the consumer‟s preferences when choosing a nightclub, the consumer‟s preferences when changing choice of ...
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    Assessing the effectiveness of table banking as a financing option for women owned micro and small enterprises in Nairobi, Kenya 

    Akinyi, Veronicah Liza (Strathmore University, 2018)
    Women enterprises are believed to make a great contribution to economic growth of developing countries with about one in three micro and small enterprises being women-owned. This study assessed table banking as a financing ...
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    Leadership styles of top management and their effect on university performance 

    Muindi, Nelly Wanjiku (Strathmore University, 2018)
    Leadership is a field of study that has been studied in management and organizational development for a number of years. It is becoming increasingly important to study leadership in the context of higher education institutions, ...
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    The Effect of talent management practices on employee retention in state corporations in Uganda: a case of National Social Security Fund 

    Mugambwa, Stephen Mukasa (Strathmore University, 2018)
    The aim of this study was to assess The Effect of Talent Management Practices on Employee Retention in State Corporations in Uganda; A Case of National Social Security Fund (NSSF). The research objectives were to ascertain: ...
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    Effect of University Technology Business Incubator services on the performance of digital enterprises in Kenya 

    Murage, George Warui (Strathmore University, 2018)
    Much has been written about Kenya’s silicon savannah – a promising digital entrepreneurship ecosystem powered by high mobile penetration, high mobile money services and high mobile Internet penetration that has catapulted ...
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    The Role of table banking on socio- economic empowerment of women in Laikipia County 

    Gitonga, Purity Murimu (Strathmore University, 2018)
    This study assessed the role of table banking on socio-economic empowerment of women in Laikipia County. The main objectives of the study were to measure the level of awareness of table banking in the county, determine the ...
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    Management perception of influence of service quality on customer satisfaction among Commercial Banks in Kenya: a case study of Equity Bank 

    Wachira, Lorna (Strathmore University, 2018)
    Equity Bank was selected for the case study because, it continued to register significant growth in financial performance while the larger proportion of . For instance, the bank’s profit before tax improved from 17.4 Billion ...
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    AuthorAkinyi, Veronicah Liza (1)Apunda, Maureen Beatrice (1)Atieno, Genevieve Anyona (1)Chege, Jamleck Kuunah (1)Dalizu, Jackie Mwendwa (1)Dighesh, Mussa Issa (1)Ghaghda, Jatin (1)Gichuru, Winfred Wambui (1)Gitonga, Purity Murimu (1)Jerusha, Catherine Githatu (1)... View MoreSubjectService quality (3)Commercial Banks in Kenya (2)Customer satisfaction (2)Kenya (2)Nairobi Securities Exchange (NSE) (2)2000-2015 (1)Access to networks (1)Adoption (1)Agency banking (1)Agent networks (1)... View MoreDate Issued2018 (63)Has File(s)
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