Browsing MBA Theses and Dissertations (2018) by Subject "Laundromatt Company - Nairobi"
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The Effect of service quality on customer loyalty: a case of the Laundromatt Company in Nairobi.
(Strathmore University, 2018)The relationship between service quality and customer loyalty remains a significant area of interest for scholars and business practitioners owing to the latter’s impact on the bottom line. This study investigated the ...