Browsing MBA Theses and Dissertations (2018) by Issue Date
Now showing items 1-20 of 63
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Assessing the uptake of Mobile Banking as perceived by employees of Commercial Banks in Kenya
(Strathmore University, 2018)Studies have indicated need for Commercial Banks to move from traditional banking norm of brink and motor and embrace technology to improve quality of customer’s service, improve customer satisfaction, reduce operational ... -
The Effect of service quality on customer loyalty: a case of the Laundromatt Company in Nairobi.
(Strathmore University, 2018)The relationship between service quality and customer loyalty remains a significant area of interest for scholars and business practitioners owing to the latter’s impact on the bottom line. This study investigated the ... -
Effect of Electronic Medical Record Systems on the delivery of hospital services in Kenya: an operational efficiency perspective
(Strathmore University, 2018)Delivery of hospital services has been experiencing various challenges such as escalating costs of care delivery. Spending in healthcare is wasted due to operational inefficiency leading to poor healthcare outcomes. Health ... -
Preferences influencing consumer’s choice of a nightclub in Nairobi County
(Strathmore University, 2018)This research sought to examine the preferences affecting consumer‟s choice of a nightclub. It had three objectives; the consumer‟s preferences when choosing a nightclub, the consumer‟s preferences when changing choice of ... -
Assessing the effectiveness of table banking as a financing option for women owned micro and small enterprises in Nairobi, Kenya
(Strathmore University, 2018)Women enterprises are believed to make a great contribution to economic growth of developing countries with about one in three micro and small enterprises being women-owned. This study assessed table banking as a financing ... -
Leadership styles of top management and their effect on university performance
(Strathmore University, 2018)Leadership is a field of study that has been studied in management and organizational development for a number of years. It is becoming increasingly important to study leadership in the context of higher education institutions, ... -
The Effect of talent management practices on employee retention in state corporations in Uganda: a case of National Social Security Fund
(Strathmore University, 2018)The aim of this study was to assess The Effect of Talent Management Practices on Employee Retention in State Corporations in Uganda; A Case of National Social Security Fund (NSSF). The research objectives were to ascertain: ... -
Effect of University Technology Business Incubator services on the performance of digital enterprises in Kenya
(Strathmore University, 2018)Much has been written about Kenya’s silicon savannah – a promising digital entrepreneurship ecosystem powered by high mobile penetration, high mobile money services and high mobile Internet penetration that has catapulted ... -
The Role of table banking on socio- economic empowerment of women in Laikipia County
(Strathmore University, 2018)This study assessed the role of table banking on socio-economic empowerment of women in Laikipia County. The main objectives of the study were to measure the level of awareness of table banking in the county, determine the ... -
Management perception of influence of service quality on customer satisfaction among Commercial Banks in Kenya: a case study of Equity Bank
(Strathmore University, 2018)Equity Bank was selected for the case study because, it continued to register significant growth in financial performance while the larger proportion of . For instance, the bank’s profit before tax improved from 17.4 Billion ... -
Influence of board diversity on the financial performance of commercial banks in Kenya
(Strathmore University, 2018)This study’s purpose was to explore the effect of board diversity in leadership on corporate financial performance. Specifically, the study aimed at determining the effect of board diversity on financial performance of ... -
Exploring the effects of financial incentives on health savings
(Strathmore University, 2018)Despite tremendous reforms from the Government of Kenya and NHIF to improve access to insurance coverage among its most vulnerable population, the health insurance uptake among the poorest quintile remains low. Many studies ... -
The Influence of organisational culture on the process of implementing a quality management system in Small and Medium cloud companies in Nairobi
(Strathmore University, 2018)This research is about the influence of organisational culture on the process of implementation of quality management system. More specifically, ISO 9001:2008/2015. This dissertation attempted to dissect the dimensions of ... -
The Effect of Value Added Tax Act 2013 on tours value chain in Kenya’s tourism industry
(Strathmore University, 2018)Tourism sector in Kenya holds a strategic importance in the country’s economy providing significant socio economic benefits. Tourism sector is sensitive to taxes, however it cannot be exempt from them since tax is a ... -
The Influence of organizational culture on innovation in technology SMEs
(Strathmore University, 2018)Culture is often considered a crucial basis for how an organization operates. It can be used as an enabler for employees to develop certain habits and fills the gaps between what is formally announced and what actually ... -
Effects of Customer Relationship Management systems on financial performance of Commercial Banks in Kenya
(Strathmore University, 2018)Commercial Banks in Kenya have continually invested in technology and in particular, Customer Relationship Management (CRM) systems and trained employees on how to handle these systems. The foundation for the development ... -
Effect of organizational changes during receivership on employee engagement: a case of Imperial Bank Ltd-in receivership, Kenya
(Strathmore University, 2018)Change is bound to happen in any organization. Yet, nothing causes such anxiety and uncertainty in the workplace as hearing that "change is coming". The main objective of this study was to determine the effect of organizational ... -
The influence of formal and informal mentoring approaches on leadership development: a study of women in technology in Kenya
(Strathmore University, 2018)Leadership development is a challenging aspect of talent management within the information communication technology industry in Kenya. As part of the strategies to bridge career development gaps, mentoring is one approach ... -
The Influence of service quality on customer satisfaction: a study of container shipping lines in Kenya from a freight forwarder perspective
(Strathmore University, 2018)The containerized shipping industry, the backbone of the global economy, is classified as a service sector as its demand is derived from trade. Global financial trends have rendered cost minimization efforts, and global ... -
Factors that influence venture capitalist’s decision in funding Small Medium Enterprises in Kenya
(Strathmore University, 2018)Small and medium Enterprises are a key economic growth driver in Kenya. Although many start-ups rely on founder’s savings, friends and family to raise funds, these sources are normally not sufficient to scale the business ...
