Browsing MBA Theses and Dissertations (2018) by Author "Ngunyi, Susan Nyaguthi"
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Assessing the uptake of Mobile Banking as perceived by employees of Commercial Banks in Kenya
Ngunyi, Susan Nyaguthi (Strathmore University, 2018)Studies have indicated need for Commercial Banks to move from traditional banking norm of brink and motor and embrace technology to improve quality of customer’s service, improve customer satisfaction, reduce operational ...