Browsing MCOM Theses and Dissertations (2016) by Subject "Passenger perceptions"
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An assessment of airline disruptions of passenger perceptions and expectations of service quality – a case of passengers at Jomo Kenyatta International Airport
(Strathmore University, 2016-06)The purpose of this study was to analyze the influence of airline disruptions on passengers’ expectations and perception of service quality for the airlines operating at JKIA. The respondents of this study were passengers ...
