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    Effect of service delivery procedures on customer satisfaction in five star hotels in Nairobi 

    ATIENO, MILLICENT ADOYO (Strathmore University, 2021-06)
    The purpose of the study is to analyze the effect of service delivery procedures on customer satisfaction in five-star hotels in Nairobi CBD area. The study focuses on various objectives that make up the dependent and ...

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    ATIENO, MILLICENT ADOYO (1)
    Date Issued2021 (1)Has File(s)Yes (1)

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