Browsing STH Projects, Theses and Dissertations by Title
Now showing items 1-20 of 22
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Assessing facilities provided for physically challenged guests in hotels in Nairobi.
(Strathmore University, 2021-06)Kenyan five-star hotels are marked as one of the best World Tourism Organization that accommodates quite a number of tourists across the globe. For a long period, the firms have provided exemplary performance in its ... -
An assessment of factors leading to growth of tourism cycling in Nairobi County and its surroundings
(Strathmore University, 2021)The study aimed to provide an assessment of factors leading to growth of tourism cycling in Nairobi County and its surroundings. The study set out to answer the following questions: What basic cycling facilities are available ... -
Assessment of the competency of the wedding event Managers in Nairobi
(Strathmore University, 2013)This explorative study looks at the need for wedding event managers in Nairobi and the competency skills that they require by identifying their functions, looking at what the Wedding Event management institutions in ... -
An Assessment of the impact of customer satisfaction and customer loyalty on occupancy rates of selected four and five-star hotels in Nairobi county
(Strathmore University, 2021)Service quality, customer satisfaction and customer loyalty have been recognized as dominant factors in hospitality organizations. This study helps us to extend our knowledge of the relationship among the factors as well ... -
A comparative study on effects of work issues on employees’ family life in fast-foods and restaurants in 4-star hotels in Nairobi, Kenya
(Strathmore University, 2021)The food and beverage service has expanded over the last few years with the emergence of hotels and Fast-food restaurants. The diverse characteristics of the hospitality industry have led to the development of strain between ... -
Critical success factors for a restaurant franchise system entering the kenyan market
(Strathmore University, 2016)In today’s globalized world, businesses look to expand in order to have a global presence. Restaurant businesses have expanded internationally using franchising. This study sought to determine the critical success factors ... -
The effect of climate change on sustainable tourism: A perception of the tourism industry in Uganda
(Strathmore University, 2021)Climate change involves variations in temperature and other weather conditions in a given environment over a period of time. Climate change and sustainable tourism are correlated, and both have drastic effect on each other. ... -
Effect of employee motivation on engagement at work in restaurants in Nairobi
(Strathmore University, 2021-06)In any organization, employee engagement is most significant as it forms the foundation where an employee works in an organization in the best interest as he or she has the desire to do so. Employees need to be motivated ... -
The Effect of green practices on the operational efficiency of four-star and five-star hotels in Nairobi
(Strathmore University, 2021)The hotel industry has always been one of the biggest industries in the world, and also fastest growing. With more properties popping up in different locations around the world, there has also been a growing need for more ... -
Effect of service delivery procedures on customer satisfaction in five star hotels in Nairobi
(Strathmore University, 2021-06)The purpose of the study is to analyze the effect of service delivery procedures on customer satisfaction in five-star hotels in Nairobi CBD area. The study focuses on various objectives that make up the dependent and ... -
Effects of work-family conflict on hospitality employees in 5-star hotels in nairobi
(Strathmore University, 2021)In the traditional family set up, women were required to stay at home and nurture the family while the husbands were meant to work and provide for the family. That has since changed due to major economic and social ... -
Employer-employee relationship and its effect on employees attitude and organizational effectiveness
(Strathmore University, 2021)The main purpose of this study was to investigate employer-employee relationship and its impact on employee’s attitude and organizational effectiveness in the hospitality industry. The study aimed at assessing the impact ... -
Factors affecting the growth of domestic tourism in Nairobi, Kenya
(2021)The study was conducted on the residents of Nairobi from April 2020 to march 2021. The main aim of the study was to analyse the factors affecting the growth of domestic tourism. The research focused on economic, political ... -
The Impact of Customer Relationship Management on Customer Loyalty in Three and Four Star Hotels in Nairobi City County
(Strathmore University, 2021)The impact of customer relationship management on customer loyalty in three and four star hotels in Nairobi city county is a study that was conducted to three star hotels and four star hotels in Nairobi between July and ... -
The impact of social media on events marketing in Nairobi City County
(Strathmore University, 2021)There has been recent growth of events as an industry around the world. Events have a large impact on the communities and, in some cases, the whole country. With the increase in the use of advanced technology, in the events ... -
Influence of ergonomics practices on the morbidity of housekeepers in three star hotels in Nairobi
(Strathmore University, 2021)This paper is a research on the influence of ergonomics practices on morbidity of housekeeping staff in tree star Hotels in Nairobi. To know the influence of ergonomics, it is necessary to involve the housekeeping staff ... -
Influence of service quality on customer satisfaction and customer loyalty in 4 star hotels in Nairobi
(Strathmore University, 2021-05)The influence of Service Quality on Customer Satisfaction and Customer Loyalty in 4-star hotels in Nairobi County, Kenya has been a major importance in the hospitality industry. Service quality as seen is a major factor ... -
The perception of strathmore community on hospitality and tourism programmes
(Strathmore University, 2021)In over 83% of the world’s countries, the tourism and hospitality sectors are in the leading five brackets of Gross Distribution Profit contributors. Globally the employment status of the tourism and hospitality sector ... -
Perceptions of hospitality students towards engaging in hospitality based businesses : a case study of hospitality colleges in Nairobi
(Strathmore University, 2012)This research is focused on finding out the perceptions of hospitality students towards business and factors that affect those perceptions. The study was conducted within colleges and universities that offer hospitality ... -
Recovery measures in star- rated hotels in Nairobi post-covid -19 pandemic
(Strathmore University, 2021-06)Since March 11, 2020, the World Health Organization (WHO) established a global pandemic status for 2019 coronavirus disease (COVID-19). Global pandemic status means that the disease is throughout the world; the entire ...
