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A service improvement model for the information technology infrastructure library based on lean it
(Strathmore University, 2013-06)
This thesis proposes a service improvement model for the Information Technology Infrastructure Library (ITIL) based on Lean IT. It highlights service improvement from a service management platform by highlighting the common ...
Integration of E-commerce and M-commerce: infrastructure, framework and implementation
Electronic Commerce (e-Commerce) and Mobile Commerce (m-Commerce) are evolving at a pace that is revolutionizing how business is carried out. These two technologies can indeed open up markets beyond borders. The purpose ...